Rally Health

Financial Planning and Analysis

• Lead the development of annual budgets, forecasts, and long-range planning models that reflect the company’s evolving priorities.
• Build and maintain dynamic financial models that capture key business drivers across healthcare, benefits, and platform operations.
• Translate financial data into strategic insights that guide executive decision-making and resource allocation.
• Serve as a trusted partner to business leaders across product, operations, and go-to-market teams.
• Drive monthly and quarterly financial reviews with compelling narratives and data-backed recommendations.
• Establish and scale FP&A processes, tools, and systems to support a high-growth environment.
• Model financials for key business decision making including new and renewal business pricing or post-mortem contract models.
• Partner with accounting, HR, and benefits teams to ensure accurate headcount planning, compensation modeling, and cost forecasting.
• Support financial reporting and board materials with clear, concise financial storytelling.

FP&A Lead

Account Manager

• Serve as the primary point of contact for assigned payer clients, owning day-to-day relationships and client satisfaction.
• Partner closely with Product and Implementation teams to support onboarding and deployment for new and existing customers.
• Develop and execute account-level strategies tailored to each client’s goals and business needs.
• Lead delivery through cross-functional collaboration, while coordinating with internal teams to ensure products and services are delivered on time and within scope.
• Define and track key performance indicators (KPIs) for assigned accounts to monitor account health.
• Gather client feedback to identify unmet needs and opportunities for improvement.
• Prepare and deliver regular account reviews, performance reports, and strategic recommendations to client and internal stakeholders, both virtually and in person.

Account Manager – Government

Operations

• Support client implementations through accurate and timely technical and operational execution
• Configure systems, manage data, and ensure implementation requirements are met
• Partner with Implementation, Product, and Engineering teams to support delivery and resolve issues
• Troubleshoot internal issues and investigate discrepancies that impact implementation workflows
• Maintain documentation and contribute to process improvements that support scale and efficiency

Senior Client Operations Associate

Client Operations Associate

Customer Support

• Triage and manage tickets, ensuring all issues are logged, tracked, and resolved in a timely manner.
• Collaborate with external partners to assist in incident resolution and communicate effectively on task progress.
• Provide technical support and assistance to users, resolving issues related to member experience and the application, while delivering a high level of customer satisfaction.
• Create automated processes and remediate members affected by known defects in a timely fashion.
• Identify trends in issue types and support the creation of problem tickets and defects in coordination with business and engineering teams.
• Partner with engineering and infrastructure teams to monitor systems and identify trends in system functionality.
• Monitor and maintain alerting systems in collaboration with engineering.
• Participate in root cause analysis and support product configuration efforts.
• Collaborate with cross-functional teams to align operational support with overall technology strategy.

Technical Operations Support Specialist

Product Manager

• Collaborate with leadership to define and communicate the strategic product vision and multi-year roadmap.
• Lead the full product lifecycle from discovery and design through development, launch, and iterative improvements.
• Translate business needs and customer insights into clear product requirements and, when necessary, technical specifications for engineering.
• Partner with engineering, design, data, marketing, and operations teams to ensure delivery of high-quality product experiences that meet customer and business needs.
• Manage Agile development processes (e.g., backlog grooming, sprint planning, release coordination) using tools like JIRA to keep teams aligned and projects on track.
• Define and monitor key product metrics, using data and light SQL analysis to inform product decisions and prioritize enhancements.
• Communicate product updates, priorities, and performance to stakeholders across the organization, ensuring transparency and alignment.
• Mentor product team members and foster a culture of collaboration, innovation, and accountability within the product team.

Staff Product Manager

• Collaborate with leadership to define and communicate the strategic product vision and multi-year roadmap.
• Lead the full product lifecycle from discovery and design through development, launch, and iterative improvements.
• Translate business needs and customer insights into clear product requirements and, when necessary, technical specifications for engineering.
• Partner with engineering, design, data, marketing, and operations teams to ensure delivery of high-quality product experiences.
• Manage Agile development processes using tools like JIRA to keep teams aligned and projects on track.
• Define and monitor key product metrics, using data and light SQL analysis to inform product decisions.
• Communicate product updates, priorities, and performance to stakeholders across the organization.