Rakuten Viber

Account Manager

• Own and manage a portfolio of strategic partners across the CEE region, ensuring strong engagement, retention, and sustainable revenue growth.
• Build trusted relationships with key decision-makers and stakeholders within partner organizations.
• Develop a deep understanding of each partner’s business model, go-to-market strategy, customer base, and growth objectives.
• Identify and execute opportunities for traffic growth, new use cases, product adoption, and commercial expansion.
• Conduct regular business reviews and strategic planning sessions with partners to align on objectives and growth initiatives.
• Monitor partner performance, messaging traffic, and commercial KPIs to proactively identify risks and opportunities.
• Drive partner activation and adoption of Viber Business Messages, including new products, capabilities, and market initiatives.
• Support the identification, onboarding, and development of new strategic partners across the region.
• Leverage existing market relationships and industry knowledge to strengthen Viber’s position within the messaging ecosystem.
• Actively monitor market developments, competitor activity, regulatory changes, and emerging opportunities within the CEE messaging landscape.
• Represent partner needs internally and advocate for enhancements that improve the overall partner experience.
• Contribute to process improvements and operational excellence across the Partnerships organization.
• Maintain a strong understanding of the messaging ecosystem, including CPaaS providers, mobile operators, aggregators, and enterprise messaging trends.
• Stay current on developments across SMS, RCS, Viber Business Messages, WhatsApp, and other OTT communication channels.
• Serve as a subject matter expert on the CEE messaging landscape, helping Viber identify emerging opportunities and strengthen its competitive positioning.
• Support knowledge sharing, mentoring, and onboarding initiatives within the broader team.

Partnerships Account Manager – Viber Business Messages, CEE

Backend Engineer

• Lead, mentor, manage and inspire a diverse agile team of backend developers across different locations, alongside hands-on coding
• Actively participate in the design, development, and maintenance of backend systems and applications while analyzing business requirements to create scalable, high-performing, and testable solutions
• Collaborate closely with product managers, client developers, scrum masters, and other stakeholders to deliver high-quality solutions
• Effectively manage and integrate the contributions of a full-stack web developer within the backend team’s scope.

Backend Team Lead

Recruitment

• Manage the end-to-end recruitment process, including sourcing, interviews, and extending offers.
• Partner with hiring managers to build talent pipelines and refine recruitment strategies.
• Deliver an outstanding candidate experience while maintaining a strong talent pipeline.
• Innovate sourcing channels to attract top candidates.
• Utilize data-driven insights and the ATS (Spark/Comeet) to improve hiring decisions.
• Train and guide managers on recruitment best practices.
• Partnering and mentoring hiring managers to determine staffing needs and coordinating interviews

Global Talent Acquisition Partner

Talent Acquisition Partner

• Manage the end-to-end recruitment process, including sourcing, interviews, and extending offers.
• Partner with hiring managers to build talent pipelines and refine recruitment strategies.
• Deliver an outstanding candidate experience while maintaining a strong talent pipeline.
• Innovate sourcing channels to attract top candidates.
• Utilize data-driven insights and the ATS (Spark/Comeet) to improve hiring decisions.
• Train and guide managers on recruitment best practices.
• Partnering and mentoring hiring managers to determine staffing needs and coordinating interviews.

Creative Strategist

• Own B2B Creative Strategy & Storytelling: translate product capabilities into clear value propositions and narratives, structure and craft business pitches, sales decks, and strategic presentations, define creative territories and messaging angles for campaigns and launches and ensure consistency across all B2B touchpoints (Ads, Business Messaging, SMB)
• Lead Campaign Ideation & Go-To-Market Creative: develop campaign concepts and hooks to promote our solutions
• Propose innovative content and creative approaches across channels (LinkedIn, landing pages, events, CRM)
• Own Creative Direction & Design Quality: define visual direction and design frameworks for key initiatives (mediakit, product sheets, event branding, campaigns)
• Manage & Elevate Agency Output: lead briefing, feedback, and art direction for external creative agencies
• Support Business Teams with High-Impact Assets: deliver and refine sales enablement materials (decks, one-pagers, product narratives)

B2B Creative Strategist, Design

• Own B2B Creative Strategy & Storytelling: translate product capabilities into clear value propositions and narratives
• Lead Campaign Ideation & Go-To-Market Creative: develop campaign concepts and hooks to promote our solutions
• Own Creative Direction & Design Quality: define visual direction and design frameworks for key initiatives
• Manage & Elevate Agency Output: lead briefing, feedback, and art direction for external creative agencies
• Support Business Teams with High-Impact Assets: deliver and refine sales enablement materials

B2B Creative Strategist – Design Lead

Marketing Operations

• Own all product localization for the Bulgarian market, ensuring our messaging is culturally relevant, accurate and engaging.
• Maintain and manage ongoing regional operational tasks, alongside supporting regional product GTM rollouts.
• Coordinate cross-functionally with central and regional teams to ensure marketing collateral, assets, and campaigns are delivered on time.
• Act as the operational backbone for the regional team by supporting administrative workflows, tracking budget elements, and handling regional finance coordination.

Marketing Operations Specialist – Maternity Leave Cover

• Drive the end-to-end development of new features and communication capabilities within the cross-platform Viber for Desktop application, utilizing C++ and the Qt framework (QML/Qt Quick).
• Perform deep-level diagnosis, debugging, and performance optimization across the entire application stack, from the UI (Qt Quick/QML) down to network layers and database interactions (SQLite).
• Actively participate in architecture discussions and contribute to the ongoing refinement, refactoring, and standardization of the C++ codebase to maintain high quality and minimize technical debt.
• Collaborate closely with product, design, and QA teams to ensure seamless integration and deployment of new functionalities across Windows, macOS, and Linux platforms.

C++/Qt Software Engineer – Desktop Applications

• Manage the daily "upkeep" of the Sales Enablement Hub, ensuring all links, folders, and assets are functioning and correctly categorized.
• Conduct regular audits of the hub to identify outdated materials; coordinate with content owners to ensure assets are refreshed or archived.
• Assist in the uploading and tagging of new marketing collateral (whitepapers, case studies, one-pagers) to ensure high searchability for the sales team.
• Perform "light" edits to pitch decks, including data updates, localized text swaps, and branding touch-ups to support immediate sales needs.
• Provide operational assistance to the External Events Lead for major industry conferences (e.g., managing rooming lists, delegate registration, and pass allocations).
• Assist the Internal Brand Lead with logistics for partner events, ensuring attendee data is accurate and communication flows are maintained.
• Act as the administrative point of contact for event agencies, ensuring all necessary documentation and briefs are shared on time.
• Facilitate the vendor setup process by managing invitations and registrations within our procurement platform.
• Verify vendor status against historical budgets to ensure accurate financial reporting and prevent processing delays.
• Maintain our Global Events calendar and tasks, ensuring real-time accuracy of budget approvals, payment statuses, and project timelines.

Partnerships Account Manager – Viber Business Messages, CEE

Backend Team Lead

Global Talent Acquisition Partner

Global Talent Acquisition Partner

Talent Acquisition Partner

Talent Acquisition Partner

B2B Creative Strategist, Design

B2B Creative Strategist – Design Lead

Marketing Operations Specialist – Maternity Leave Cover

C++/Qt Software Engineer – Desktop Applications

C++/Qt Software Engineer – Desktop Applications

B2B Marketing Operations Coordinator