Raken

Product Manager

• Perform market research and apply qual- and quantifiable data to ensure that new products meet customer needs
• Develop a deep understanding of user needs through customer research, user-centered design and collaboration with customer facing teams
• Collaborate across product management, engineering, design, marketing, sales and support to define the vision, roadmap and goals for our products
• Work in an agile development environment and partner closely with engineering and quality assurance to design, build, test and launch new releases
• Create product roadmap and lead feature prioritization for development teams to ensure that we are solving the right problems for our customers and business
• Own metrics and processes for measuring successful product usage, retention and engagement

Senior Product Manager

Account Manager

• Serve as the strategic point of contact and relationship owner for customers within our Core Market
• Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals.
• Own and drive renewals, retention and adoption for assigned accounts
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
• Identify at risk customers and deliver solutions to mitigate churn risk
• Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

• Serve as the strategic point of contact and relationship owner for customers within our upmarket account segment
• Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals.
• Own and drive renewals, retention and adoption for assigned accounts
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
• Identify at risk customers and deliver solutions to mitigate churn risk
• Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

Key Account Manager

Learning and Development

• Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption
• Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs
• Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken
• Guide customers to quick wins that showcase the platform's value and increase adoption
• Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction
• Partner with Raken’s Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members
• Identify at-risk clients early and deliver solutions to mitigate churn risks
• Be your customer’s champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard

Onboarding & Training Specialist

Account Executive

• Engage a high number of inbound & outbound leads and facilitate through sales process
• Generate revenue by converting trial users into paying customers
• Schedule/provide web product demonstrations
• General account management, emails, and support of potential customers
• Assist customers in setting up accounts and share best practices
• Maintain an up-to-date CRM with accurate notes and pipelines
• Quickly respond to customer questions and provide recommendations for successful use of the product
• Monitor existing accounts and help clients to be successful, which leads to upsell opportunities
• Meet and exceed sales performance goals
• Attend Daily/Weekly/Monthly meetings with sales team
• Represent our organization at trade shows, events and demonstrations
• Punctuality and regular attendance
• Perform other related duties as assigned

SMB Account Executive

• Grow a sales pipeline through a combination of outbound prospecting and inbound lead nurturing, owning the full sales cycle from discovery to close
• Meet and exceed sales performance goals
• Be self-motivated with high energy and drive to succeed every day
• Schedule/provide web product demonstrations, maintain an up-to-date CRM with accurate notes and pipelines
• Attend Daily/Weekly/Monthly meetings with sales team and meet weekly activity KPI’s
• Represent our organization at trade shows, events and demonstrations

Core Market Account Executive

Accountant

• Manage the full-cycle accounts payable process, including invoice review, coding, approvals, and payment processing.
• Maintain vendor records and resolve vendor inquiries in a timely manner.
• Ensure expenses are accurately recorded in the general ledger.
• Assist with annual 1099 reporting and W-9 maintenance.
• Prepare and post monthly accruals and other recurring journal entries.
• Maintain supporting schedules and documentation for assigned accounts.
• Assist with monthly close activities and ensure deadlines are met.
• Assist with actual to budget variance analysis and financial statement review.
• Support annual financial statement audit process.
• Assist with process improvement and other accounting initiatives.
• Prepare monthly reconciliations for balance sheet accounts.
• Investigate and resolve discrepancies and reconciling items.
• Reconcile cash receipts between billing system, bank activity, and the general ledger.
• Partner with internal teams to investigate and resolve payment discrepancies and unapplied cash items.

Staff Accountant

• Serve as the strategic point of contact and relationship owner for customers within our core market account segment
• Proactively identify expansion opportunities within existing accounts, build and forecast a robust expansion pipeline, and achieve quarterly and annual expansion quotas
• Own and drive renewals, retention and adoption for assigned accounts
• Meet and exceed sales performance goals
• Be self-motivated with high energy and drive to succeed every day
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
• Identify at risk customers and deliver solutions to mitigate churn risk
• Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard