Onboarding & Training Specialist

Raken

Onboarding Specialist at Raken facilitating customer education and platform adoption for construction companies. Driving measurable results with tailored training and technical support for diverse clients.

Posted 6/19/2026full-timeCarlsbad • California • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption
Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs
Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken
Guide customers to quick wins that showcase the platform's value and increase adoption
Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction
Partner with Raken’s Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members
Identify at-risk clients early and deliver solutions to mitigate churn risks
Be your customer’s champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard

Requirements

What you’ll need

2-4 years in SaaS onboarding, implementation or customer facing roles
Demonstrated experience developing Excel macro files to streamline repetitive tasks
Strong written and verbal communication skills, comfortable making proactive phone calls and leading client facing meetings
Strong presentation and training skills, as well as ability to master technical workflows
Highly organized and able to manage multiple onboarding projects simultaneously
A strong desire to execute, drive impact and deliver measurable results
Have a positive attitude, be a self starter and above all, a great teammate
Spanish fluency is a bonus

Benefits

Comp & perks

Medical, dental and vision with generous employer contribution
HSA/FSA
Life/LTD
Generous PTO
12 Paid Holidays
401k + Match
Continuing education
Free on-site gym
Monthly Social Events
Excellent company culture
Modern office with Ocean view and amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS onboardingimplementationExcel macrosreporting capabilitiesthird party integrationstechnical workflows

Soft Skills

written communicationverbal communicationpresentation skillstraining skillsorganizational skillsproactive attitudeteamworkcustomer advocacy