Strategic Account Manager

Raken

Strategic Account Manager fostering client relationships and driving adoption for SaaS platform. Engaging with customers for renewals and expanding their account value in the construction industry.

Posted 6/5/2026full-timeCarlsbad • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the strategic point of contact and relationship owner for customers within our core market account segment
Proactively identify expansion opportunities within existing accounts, build and forecast a robust expansion pipeline, and achieve quarterly and annual expansion quotas
Own and drive renewals, retention and adoption for assigned accounts
Meet and exceed sales performance goals
Be self-motivated with high energy and drive to succeed every day
Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
Identify at risk customers and deliver solutions to mitigate churn risk
Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

Requirements

What you’ll need

3-5 years in SaaS account management or client facing roles
Demonstrated experience owning renewals and long term retention goals within assigned accounts
Experience in a quota carrying role working to expand an existing customer base
Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
Strong presentation skills, as well as ability to master technical workflows
Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
A strong desire to execute, drive impact and deliver measurable results
Have a positive attitude, be a self starter and above all, a great teammate
Spanish fluency is a bonus

Benefits

Comp & perks

Medical, dental and vision with generous employer contribution
HSA/FSA
Life/LTD
Generous PTO
12 Paid Holidays
401k + Match
Continuing education
Free on-site gym
Monthly Social Events
Excellent company culture
Modern office with Ocean view and amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS account managementquota carryingrenewals managementcustomer retentionexpansion pipeline forecastingbusiness reviewsstrategic account planningtechnical workflowscustomer success strategiesrisk identification

Soft Skills

communication skillspresentation skillsproblem solvingrelationship buildingself-motivationteam collaborationcuriositypositive attitudedrive to succeedoutcome driven