Key Account Manager

Raken

Key Account Manager driving client satisfaction and retention at Raken, a cloud-based platform for construction. Establishing long-term client relationships within the upmarket segment.

Posted 7/7/2026full-timeCarlsbad • California • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS Account Management, focusing on customer renewals, retention, and relationship building. Proven ability to drive customer success through strategic planning, effective communication, and problem-solving.

Highest-signal resume keywords

SaaS Account ManagementCustomer RenewalsRelationship BuildingStrategic Account PlanningProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer RetentionBusiness ReviewsTechnical WorkflowsContract Negotiation

Soft Skills

Strong Communication SkillsPresentation SkillsCurious Problem SolverPositive AttitudeTeam Collaboration

Industry Keywords

Executive SponsorsEconomic BuyersCustomer SuccessChurn MitigationCorporate Hierarchies

About the role

Key responsibilities & impact

Serve as the strategic point of contact and relationship owner for customers within our upmarket account segment
Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals.
Own and drive renewals, retention and adoption for assigned accounts
Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
Identify at risk customers and deliver solutions to mitigate churn risk
Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

Requirements

What you’ll need

3-5 years in SaaS account management or client facing roles
Demonstrated experience owning renewals and long term retention goals within assigned accounts
Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
Strong presentation skills, as well as ability to master technical workflows
Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts. Highly comfortable navigating corporate hierarchies.
A strong desire to execute, drive impact and deliver measurable results
Have a positive attitude, be a self starter and above all, a great teammate
Spanish fluency is a bonus

Benefits

Comp & perks

Medical, dental and vision with generous employer contribution
HSA/FSA
Life/LTD
Generous PTO
12 Paid Holidays
401k + Match
Continuing education
Free on-site gym
Monthly Social Events
Excellent company culture
Modern office with Ocean view and amenities