Rail Delivery Group

Manager

• Responsible for driving improvements in rail customer information through industry collaboration, customer insight, proposition development and enhancement of national customer information systems.
• Bring together stakeholders across train operators, Network Rail, government and industry bodies to identify priorities and deliver improvements.
• Manage and coordinate two key rail industry SME groups: the Customer Information Group (CIG) and the Redress and Support Group.
• Lead the industry’s Brilliant Basics workstream, driving improvements in customer information.
• Support the strategic development of Darwin, including improvement opportunities based on customer insight.
• Own the InfoTracker survey, measuring customer satisfaction with customer information.
• Collaborate with the Data Analysis team to make data available for stakeholders and develop reports in Tableau.
• Play a pivotal part in helping the Customer team within RDG to deliver its objectives.

Customer Information Development Manager

Product Manager

• Own the product roadmap and priorities for the Accessible Journey Planner (AJP), aligning delivery to RDG/NRE objectives, customer needs and measurable outcomes.
• Lead discovery and define requirements by working with users, stakeholders and delivery teams to shape problems, validate assumptions, and translate insights into clear epics, user stories and acceptance criteria.
• Drive end-to-end delivery from concept through build, test and release planning iterations, managing dependencies and supporting the team to deliver at pace without compromising quality.
• Champion accessibility and inclusive design, ensuring the product meets agreed accessibility standards, is informed by user research (including disabled users), and remains compliant as features evolve.
• Manage stakeholders and communications across RDG, suppliers/partners and industry bodies, building alignment, handling trade-offs and providing clear updates on progress, risks and decisions.
• Use data to optimise performance by defining success metrics/OKRs, monitoring live performance and customer feedback, and continuously improving journeys based on evidence.
• Support go-live and BAU operations including launch readiness, incident and defect triage, backlog refinement, and prioritisation of enhancements once the service is live.
• Embed strong product ways of working including governance, documentation, decision logs, supplier management, and alignment with security, privacy and service management expectations.

Digital Product Manager

• Support the development and delivery of public affairs and stakeholder engagement strategies for priority policy areas, ensuring alignment with RDG’s corporate objectives and wider industry priorities.
• Build, maintain and deepen senior-level relationships with MPs, peers, government departments, officials, devolved administrations and key third-party stakeholders.
• Provide strategic counsel and expert advice to the Director of Communications and Head of Stakeholder engagement. When required, provide this support for senior RDG figures on behalf of Head of Stakeholder Engagement.
• Produce high quality briefings and correspondence for meetings, events and evidence sessions.
• Manage all MP correspondence that is received by RDG working with industry colleagues to provide timely and accurate information.
• Monitor and analyse political developments, legislation and policy proposals, providing timely insight and recommendations to RDG members and internal stakeholders.
• Work alongside RDG policy team on the monitoring and engagement of the Railways Bill.
• Provide strategic guidance and support for communications colleagues to shape and deliver advocacy campaigns that build support for RDG priorities, working closely with communications, policy and external partners.
• Identify and secure opportunities for RDG and industry leaders to engage at external events, conferences and forums, ensuring consistent and impactful messaging.
• Be an advocate for the railway and be a senior member of the RDG communications team, providing direction and support to colleagues and members.
• Work collaboratively across RDG directorates to embed stakeholder and political considerations into wider organisational activity.
• Support the Head of Stakeholder Engagement with planning, prioritisation and continuous improvement of the team’s work.

Senior Public Affairs and Stakeholder Manager

Security Engineer

• Lead and ensure delivery on all aspects relating to policing and security within RDG and to engage with members of the industry, DfT, BTP and BTPA and other external stakeholders.
• Successfully deliver the Policing & Security Strategy / Programme and its Implementation Plans supported by project/programme management framework.
• Advise of transition arrangements for policing and security within GBR

Policing & Security Strategy Manager

QA Engineer

• Produce and maintain test plans across the lifecycle of the project for all aspects of Acceptance and E2E Testing.
• Where appropriate assist with developing internal test practices across the organisation and ensuring delivery of testing services that complies to the organisational quality assurance policy, practices, and test strategy.
• Test Estimation to ensure that the effort for testing on projects is correctly captured and tracked.
• Development and maintenance of Customer Acceptance Test objectives matrices through the project and successful baselining as part of project closure.
• Definition of Acceptance Test criteria and working with Business Stakeholders to sign off user test requirements and test acceptance criteria.
• Day to day management of the activities of self/team and QA activities of suppliers (wherever needed).
• Creating and delivering all key QA deliverables – Test plans, strategies, scope, requirement traceability, test objective matrices, test cases, test reports (including defect management)
• Keen understanding of system analysis.
• Ability to work independently to achieve project deliverables.
• Maintain and build functional and non-functional testing for relevant systems using approved automation tools as per QA framework and practises.
• Have a good understanding of automation and its application
• Good working knowledge of automation tools - Selenium Open Source, Robot Framework, Python, ReadyAPI, Saucelabs, GitHub, Gitlab, ConnectALL, Gatling and any tool that RDG or the departments deem necessary to incorporate into work delivery.
• Automate regression and functional tests to help improve time to market for QA services.
• Manage the automation scripts and codes bases using tools like GitHub and GitLab.
• Help create requirement traceability matrix by active management of stories in JIRA, ALM and related tools.
• Strive towards upskilling and maintaining skills/proficiency to best delivery change in RDG.
• Support testing processes especially around automation in a CI/CD and/or DevOps Model.
• Help document knowledge of all automation and technical testing for the team.
• Help train and share knowledge with team members on all subjects that you work on.
• Good understanding and adopting of static assurance across all testing stages.
• Be proactive and escalate any delays in testing to project manager, test manager and/or Head of QA in a timely manner.
• Develop and maintain a good testing knowledge of the relevant systems (online and/or backend), scope and objectives and input into the Service Desk Knowledge base
• Engage with vendors/suppliers and work collaboratively to ensure that quality of releases and products.
• Ensure supplier test delivery is in line with RDG policy and standards and develop a Test Assurance Framework for third party software delivery.
• Be proficient in Risk based approach to testing and deliverables.
• Work with the test manager and project team to manage expectations and ensure adherence to timelines.
• Review and maintain quality of test knowledge and scripts in the team.
• Good team player and good collaboration skills especially with other teams within the organisation to ensure the organisation deliver to the railway community.
• Report on daily status of testing to test manager and if required to the stakeholders, vendors, and project management.
• Build and maintain strong working relationships with project stakeholders, including key business users
• Work positively and communicate professionally across the team to make an effective contribution to team tasks and team spirit.
• Contribute to the building of automation framework within the organisation
• Be flexible with day-to-day remit and work as required by the Quality Assurance team
• Work with Service Assurance leadership and other departments to deliver a support framework for AI functionality to enhance productivity on QA deliverables.
• Demonstrate good team processes and practices to support EDI and good personal development.

QA Technical Analyst

SDET

• Manage as directed technical and acceptance testing on multiple Programmes/projects/enhancements/upgrades.
• Support related activities to existing and inflight Digital Ticketing solutions.
• Support design and production of test cases, scripts, and plans across the project lifecycle.
• Identify, manage and implement a range of manual and automation test scripts.
• Manage all test issues through to completion including detailed analysis and resolution with stakeholders.
• Deliver technical documentation and guides as required.
• Ensure maintenance of a high-quality test environment.
• Assist with developing internal test practices complying with DTS practices and test strategies.
• Apply analytical skills to existing complex IT solutions.
• Build and maintain strong working relationships with stakeholders and customers.
• Execute tests in the Test portfolio across multiple projects.

DTS Test Engineer – 18M FTC

• Manage the development implementation and ongoing support of risk-based compliance testing.
• Identify non-compliance, risks and providing solution-based alternatives.
• Encompass certification testing as part of the standards enhancements.
• Execution of scripted solutions on multiple Digital Ticketing projects/enhancements/upgrades.
• Identify manage and implement manual and automation test scripts to ensure high quality output.
• Provide detailed technical input for automation across the test spectrum.
• Contribute to the development of test cases for new standards.
• Certification Testing with Suppliers and vendors, analysing outputs against Standards.
• Develop and execute continuous risk-based compliance testing.
• Implement and maintain a Non-Compliance Risk Register and develop recommendations.
• Provide testing support within the Test portfolio across multiple projects.
• Deliver Technical documentation and guides as required.
• Represent the DTS service at relevant Boards and forums.
• Build strong relationships with peers internally and externally.