Rail Delivery Group

Project Manager

• Leading projects – representing them with stakeholders, resolving blockers, whilst coordinating a strong and capable cross-functional team,
• With the support of your team, establish, maintain and manage project plans, tracking and monitoring progress and issues and taking necessary actions and decisions.
• Develop and maintain productive and professional external and internal senior stakeholder relationships to ensure that programmes are delivering to industry needs and realising the required benefits.
• Manage risks, issues and change. Initiate corrective action against identified risks and issues to achieve programme objectives. Manage change considering business benefit and impact on costs and time
• Set up the appropriate governance for the Programme in line with RDG’s existing governance structure. Responsible for providing reports and papers for that governance and stakeholders
• Line & matrix manage and support project delivery teams in their day-to-day delivery to achieve the performance needed to successfully deliver the objectives of programmes
• Adhere to RDG Project Delivery Framework standards and procedures and identify and implement improvements to these standards and procedures.

Project Manager – PAYG Ticketing

Solutions Engineer

• Lead the end-to-end solution architecture for ITSO on Mobile, ensuring a secure, mobile-first experience for passengers
• Define and maintain technical documentation including NFC integrations, mobile credential lifecycle, and data flows
• Evaluate mobile technology and industry trends to inform the roadmap and long-term architectural direction
• Lead the end-to-end solution architecture for your assigned ticketing domain
• Create and maintain technical documentation including data flows, integrations and architecture definitions
• Assess technical design options and ensure alignment with enterprise architecture and policy
• Collaborate with delivery teams, project managers and external suppliers to ensure successful implementation
• Take ownership of the Architecture Definition Document and champion solutions through our governance boards
• Ensure security, scalability, and interoperability of all solutions
• Mentor and guide a team of Solution Architects and support their professional development
• Contribute to the strategic roadmap and represent your domain at industry forums

Lead Solution Architect – ITSO, Mobile

Business Analyst

• Understanding and clearly defining the scope of change initiatives
• Working with customer, technical and other teams as required to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks
• Elaborating high level requirements into detailed functional and non-functional requirements from internal and external stakeholders
• Presenting analysis findings and requirements to internal and external stakeholders
• Engaging with and managing stakeholders in a complex multi-organisation environment always ensuring that communications are clear and programme needs met
• Managing the prioritisation of requirements
• Reviewing technical designs to ensure the solution meets the requirements and rail industry standards
• Evaluation suppliers’ capability to meet the requirements, either from existing solutions or from new developments
• Defining acceptance criteria, ensuring that the team builds and achieves those criteria
• Supporting the delivery of training to internal and external users and creation of training materials.
• Contributing to and ensuring that all business analysis deliverables align with the BA Practice community and standards
• Measuring and reporting on benefits delivery
• Providing input into future development roadmaps.

Business Analyst – 18m FTC

• Understanding and clearly defining the scope of change initiatives
• Working with customer, technical and other teams as required to understand detailed wants and needs; identifying and articulating solution options, rules, benefits and risks
• Elaborating high level requirements into detailed functional and non-functional requirements from internal and external stakeholders
• Managing the prioritisation of requirements
• Reviewing technical designs to ensure the solution meets the requirements and rail industry standards
• Evaluating suppliers’ capability to meet the requirements, either from existing solutions or from new developments
• Defining acceptance criteria, ensuring that the team builds and achieves those criteria
• Supporting the delivery of training to internal/external users and creation of training material
• Contributing to and ensuring that all business analysis deliverables align with the BA Practice community and standards
• Measuring and reporting on benefits delivery
• Providing input into future development roadmaps.

Technical Business Analyst

• Lead business analysis deliverables for complex projects and programmes across the organisation
• Mentor and support other business analysts including management of more junior business analysts
• Understand and clearly define the scope of change initiatives
• Support in the development of business cases for major investment programmes
• Work with customer, technical and other teams to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks
• Prepare and lead requirements gathering workshops
• Elicit, document and prioritise high level business requirements and elaborate these to a detailed level
• Manage the prioritisation of change initiatives and requirements
• Develop operating models including ‘as-is’ and ‘to-be’ process documentation
• Engage and collaborate with customer experience and UI designers
• Define requirements for procurement and supplier selection (e.g. RFI, RFP)
• Coordinate and input into the procurement evaluation process, evaluating suppliers’ proposals and capability to meet the requirements
• Review technical designs to ensure the solution meets the requirements and rail industry standards
• Produce relevant functional, operational process and technical material to validate solutions with stakeholders and suppliers
• Act as a critical voice to stakeholders, delivery colleagues and suppliers in order to achieve solutions that are fit for purpose and facilitate collaboration. Ensure a thorough impact analysis has been carried out and solution design details are documented accurately prior to development commencing.
• Support internal and suppliers’ QA teams in reviewing acceptance criteria, ensuring that the team builds and achieves those criteria
• Support defect management activities during the development and assurance stages
• Proactively identify risks and issues, undertake impact assessments and develop successful mitigation plans
• Measure and report on benefits delivery
• Provide input into future development roadmaps
• Contribute to the development of the RDG Business Analysis Practice, developing standards and increasing the capability of business analysis at RDG.

Senior Business Analyst

Infrastructure Engineer

• Provide first and second-line support for hardware, software, and network issues.
• Serve as an escalation point for the support services team, assisting with complex technical issues.
• Deploy, maintain, and troubleshoot Windows, Mac, Linux servers and endpoints.
• Support SaaS and on-premises services including Microsoft 365, Entra ID, Intune, Active Directory, and Group Policy.
• Onsite and remote meeting room support, including patching and compliance.
• Assist in maintaining RDG’s hybrid infrastructure (on-premises, Azure, AWS).
• Participate in infrastructure deployment and automation using tools like PowerShell, Bash, Ansible, Terraform, Git, and GitLab CI/CD.
• Monitor and maintain virtual infrastructure and backup systems; contribute to disaster recovery planning and testing.
• Execute assigned tasks in infrastructure projects.
• Collaborate with cross-functional teams to meet business goals.
• Maintain clear and comprehensive infrastructure documentation.
• Implement IT security best practices.
• Participate in out-of-hours maintenance when required.

Junior Infrastructure Engineer

Program Manager

• Create a programme plan to deliver NPBs Performance Restoration Framework.
• Management of the delivery to the programme plan for the implementation of the recommendations, including monitoring and tracking of activity.
• Develop a robust stakeholder and communications plan for the programme, leading the delivery of Network Performance Seminar and other communication tools such as news articles, newsletters and good practice webinars.
• Lead, support and contribute to building effective relationships with senior internal and external stakeholders.
• Manage the delivery of the Performance Restoration Framework, working across multi-disciplinary teams and with internal and external stakeholders to enable delivery.
• Work with individual TOCs, DfTO, Owning Groups and NR routes to ensure adequate development and adoption of the outputs of the Performance Restoration Framework.
• Provide regular written and verbal reports back to relevant governance and stakeholder groups.
• Contract Management for industry suppliers to support the delivery of the programme’s outputs.
• Support the ongoing development and adoption of the Performance Restoration Framework, in line with industry objectives.
• Manage the programme’s budget and provide secretariat support to the NPB.
• Promote a performance improvement culture ensuring the wider team commits to continuous improvement.
• Develop a collaborative working approach with Network Rail’s National Performance Team.
• Identify risks and implement corrective/mitigation actions as required.
• Establish, maintain and deliver effective reporting to RDG, NPB and wider industry on programme progress.

Network Performance Board Programme Manager

Customer Support

• Champion a customer-first culture across the programme and a wide range of stakeholders.
• Lead the development of accessibility / customer experience approach, ensuring alignment with industry Accessibility roadmap and programme goals.
• Influence senior stakeholders and decision-makers using data-driven insights and compelling narratives.
• Act as lead representative for accessibility and customer experience in governance forums, steering groups, with Train Operating Companies and station staff.
• Recommend an appropriate customer research and customer satisfaction evaluation approach and oversee its design and execution within diverse stakeholder groups.
• Translate insights into strategic recommendations and product roadmaps.
• Ensure research methodologies are robust, inclusive, and scalable.
• Maintain oversight of business and solution requirements, ensuring they reflect evolving accessibility and customer needs.
• Lead the development and execution of comprehensive training and readiness strategies for Train Operating Companies (TOCs) staff.
• Oversee the creation of high-impact training materials and delivery plans, tailored to diverse audiences.
• Ensure readiness assessments, go-live planning, and post-launch support are aligned with programme milestones.
• Drive continuous improvement in training effectiveness and user adoption.
• Build and maintain strong relationships with TOCs, suppliers, and internal teams to ensure alignment and collaboration.
• Facilitate cross-functional workshops, user groups, and engagement sessions to gather feedback and foster co-creation.
• Act as a trusted advisor to programme leadership on accessibility and customer experience matters.
• Own the delivery of key artefacts including but not limited to customer research reports, business requirements, training materials, and go-live communications.
• Ensure documentation is maintained to a high standard and supports audit, compliance, and knowledge transfer.
• Monitor and report on customer and staff experience KPIs and training outcomes to inform strategic decisions.

Accessibility and Customer Experience Lead – SME

Product Manager

• This isn’t an exhaustive list, but things you can expect to be involved with include:
• - Develop the Railcard Validation Service product strategy and roadmap, including business case for future investment, aligned with RDG’s wider business strategy and customer needs.
• - Act as subject matter expert on the Railcard Validation Service, engaging with train operating companies, technology partners, and other stakeholders to gather feedback and align product goals.
• - Identify, prioritise and deliver the product backlog, including new features and enhancements, based on business value, customer needs and technical feasibility.
• - Lead work on data quality and service performance to ensure accurate and reliable Railcard verification across industry.
• - Continuously reflect on the product development process and seek ways to improve efficiency, quality, and customer satisfaction.
• - Lead procurement and management of third-party suppliers to support delivery as required. Optimise spend and ensure compliance with contractual commitments, including deliverables, SLAs and KPIs.
• - Conduct ongoing review of market and customer needs to stay informed about trends, feedback, and user behaviour, informing product roadmap and backlog prioritisation.
• - Support adoption of the Railcard Validation Service across the industry and ensure compliance with technical and operational guidelines.
• - Analyse key performance indicators for the service to identify and address operational issues proactively.
• - Manage budgets and identify opportunities for efficiencies and optimisation of spend.
• - Support promotion and understanding of the Railcard Validation Service by reviewing and validating internal and external communications.