Customer Information Development Manager

Rail Delivery Group

Customer Information Development Manager improving rail customer information through stakeholder collaboration in the UK. Driving enhancements using industry insight and managing key groups for customer information improvements.

Posted 7/20/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £44,389 - £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer experience strategy and project management within the rail industry, focusing on stakeholder collaboration, data interpretation, and customer insight to drive improvements in customer information systems.

Highest-signal resume keywords

Customer Experience StrategyStakeholder ManagementData InterpretationProject DeliveryRail Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer InsightProposition DevelopmentBusiness Case DevelopmentResearch InterpretationCustomer Satisfaction Measurement

Soft Skills

Strong Written SkillsPresentation SkillsInfluencing Skills

Tools & Technologies

TableauDarwinPassenger Information Systems

Industry Keywords

Rail IndustryCustomer Information SystemsCustomer Information GroupRedress and Support GroupBrilliant Basics Workstream

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Responsible for driving improvements in rail customer information through industry collaboration, customer insight, proposition development and enhancement of national customer information systems.
Bring together stakeholders across train operators, Network Rail, government and industry bodies to identify priorities and deliver improvements.
Manage and coordinate two key rail industry SME groups: the Customer Information Group (CIG) and the Redress and Support Group.
Lead the industry’s Brilliant Basics workstream, driving improvements in customer information.
Support the strategic development of Darwin, including improvement opportunities based on customer insight.
Own the InfoTracker survey, measuring customer satisfaction with customer information.
Collaborate with the Data Analysis team to make data available for stakeholders and develop reports in Tableau.
Play a pivotal part in helping the Customer team within RDG to deliver its objectives.

Requirements

What you’ll need

Experience of working in a customer experience, strategy, project manager or similar role
Stakeholder management across complex organisations.
Experience of project or programme delivery.
Customer insight and research interpretation.
Strong written and presentation skills.
Ability to influence without direct authority.
Data interpretation and insight generation.
Rail industry experience.
Knowledge of Darwin and passenger information systems.
Experience with Tableau or similar BI tools.
Business case development.
Customer proposition development.

Benefits

Comp & perks

75% discount on rail travel (for work and leisure), plus international rail discounts
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Two Personal Development Days are granted to employees annually
Interest-free Season Ticket Loan for commuting costs
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
Pension scheme – up to 8.64% employer contribution
Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
Flexible working arrangements available