Digital Product Manager

Rail Delivery Group

Digital Product Manager leading the product roadmap for Accessible Journey Planner at RDG. Championing the digital customer experience and ensuring accessible design and compliance.

Posted 7/15/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £42,796 - £57,054 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital Product Management with a focus on delivering accessible customer-facing digital products. Proficient in stakeholder management, agile methodologies, and data-driven decision-making to optimize product performance and ensure compliance with accessibility standards.

Highest-signal resume keywords

Digital Product ManagementAgile DeliveryAccessibility Standards (WCAG AA)Stakeholder ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap OwnershipUser Story DefinitionAcceptance Criteria DevelopmentBacklog PrioritizationPerformance Metrics DefinitionIncident ManagementContinuous ImprovementRequirements GatheringUser ResearchJourney Planning

Soft Skills

Clear CommunicationInfluencing DecisionsOrganizational SkillsPragmatismCollaboration

Industry Keywords

TransportPublic SectorRegulated EnvironmentsCustomer-Facing Digital ProductsReal-Time InformationFares/TicketingInclusive DesignSupplier ManagementGovernanceService Management

About the role

Key responsibilities & impact

Own the product roadmap and priorities for the Accessible Journey Planner (AJP), aligning delivery to RDG/NRE objectives, customer needs and measurable outcomes.
Lead discovery and define requirements by working with users, stakeholders and delivery teams to shape problems, validate assumptions, and translate insights into clear epics, user stories and acceptance criteria.
Drive end-to-end delivery from concept through build, test and release planning iterations, managing dependencies and supporting the team to deliver at pace without compromising quality.
Champion accessibility and inclusive design, ensuring the product meets agreed accessibility standards, is informed by user research (including disabled users), and remains compliant as features evolve.
Manage stakeholders and communications across RDG, suppliers/partners and industry bodies, building alignment, handling trade-offs and providing clear updates on progress, risks and decisions.
Use data to optimise performance by defining success metrics/OKRs, monitoring live performance and customer feedback, and continuously improving journeys based on evidence.
Support go-live and BAU operations including launch readiness, incident and defect triage, backlog refinement, and prioritisation of enhancements once the service is live.
Embed strong product ways of working including governance, documentation, decision logs, supplier management, and alignment with security, privacy and service management expectations.

Requirements

What you’ll need

Experience as a Digital Product Manager/Owner delivering customer-facing digital products (web and/or app) end-to-end.
Experience leading discovery, defining problems and outcomes, and converting insight into prioritised backlogs (epics/stories/acceptance criteria).
Experience working in agile delivery teams with designers, researchers and engineers (including suppliers/partners).
Experience working on accessible digital products or delivering accessibility-focused features, in collaboration with design/research and accessibility specialists.
Experience supporting product launches and live service (BAU), including continuous improvement and incident/defect prioritisation.
Strong stakeholder management, with the ability to communicate clearly, influence decisions and manage trade-offs.
Ability to define outcomes, measures of success and OKRs, and to use qualitative and quantitative data to guide prioritisation.
Working knowledge of accessibility and inclusive design principles (preferably WCAG AA), and confidence collaborating with specialists to meet accessibility standards.
Comfortable working with technical teams to understand constraints, risks, dependencies and delivery sequencing.
Organised and pragmatic, able to manage competing priorities and maintain momentum in a fast-moving environment.
Experience delivering products with complex journey planning, real-time information, fares/ticketing, or other rules-based domains.
Experience working in transport, public sector or other regulated environments, with multiple external stakeholders.

Benefits

Comp & perks

75% discount on rail travel (for work and leisure), plus international rail discounts
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Two Personal Development Days are granted to employees annually
Interest-free Season Ticket Loan for commuting costs
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
Pension scheme – up to 8.64% employer contribution
Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
Flexible working arrangements available