Wholesale Mortgage Account Manager
Summit Funding, Inc.
Enterprise Account Manager – SaaS Logistics
Raft
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Cultivate deep, trusting relationships with enterprise-level clients, serving as their primary point of contact and trusted advisor.
- Proactively identify and drive opportunities to expand Raft's presence and revenue within existing accounts.
- Clearly articulate and demonstrate how Raft's capabilities solve client challenges and support their growth.
- Develop and execute comprehensive account plans that align with both client objectives and Raft's strategic goals.
- Gain a deep understanding of client business needs and market trends to deliver highly tailored solutions.
- Ensure clients fully leverage Raft's value, consistently monitoring satisfaction and resolving issues swiftly.
- Collaborate internally to deliver a seamless and supportive customer journey.
- Lead contract renewals and negotiations, securing mutually beneficial, long-term agreements.
- Proactively address and resolve all client concerns, delivering creative solutions for evolving needs.
- Track and report on key account metrics, providing clear insights into account health and future growth.
Requirements
- Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
- Demonstrable experience in account management, sales, or customer success, with enterprise clients.
- Proven track record of managing and growing key accounts.
- Experience working with CRM systems (e.g., Salesforce, HubSpot).
- Strong communication, negotiation, and interpersonal skills.
- Ability to build relationships with stakeholders at all levels, including C-suite executives.
- Strong analytical and problem-solving abilities.
- Experience with SaaS or Enterprise software in the Logistics industry.
- Experience with contract negotiations and renewals for enterprise clients.
- Familiarity with customer success tools (e.g., Gainsight, Totango) and data analytics platforms.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsalescustomer successCRM systemscontract negotiationsdata analyticsSaaSenterprise softwareaccount metricsproblem-solving
Soft skills
communicationnegotiationinterpersonal skillsrelationship buildinganalytical skillscreativitycollaborationtrust buildingclient satisfaction monitoringstrategic thinking
Certifications
Bachelor’s degreeMBA
