Raft

Account Manager

• Cultivate deep, trusting relationships with enterprise-level clients, serving as their primary point of contact and trusted advisor.
• Proactively identify and drive opportunities to expand Raft's presence and revenue within existing accounts.
• Clearly articulate and demonstrate how Raft's capabilities solve client challenges and support their growth.
• Develop and execute comprehensive account plans that align with both client objectives and Raft's strategic goals.
• Gain a deep understanding of client business needs and market trends to deliver highly tailored solutions.
• Ensure clients fully leverage Raft's value, consistently monitoring satisfaction and resolving issues swiftly.
• Collaborate internally to deliver a seamless and supportive customer journey.
• Lead contract renewals and negotiations, securing mutually beneficial, long-term agreements.
• Proactively address and resolve all client concerns, delivering creative solutions for evolving needs.
• Track and report on key account metrics, providing clear insights into account health and future growth.

Enterprise Account Manager – SaaS Logistics

Account Executive

• Conduct in-depth needs assessments to understand our existing clients' pain points, goals, and challenges, and identify opportunities.
• Prepare and deliver persuasive sales presentations, proposals, and contracts, demonstrating the value and benefits of our SaaS offerings.
• Lead negotiations, handle objections, and close deals to achieve or exceed new business, upsell, cross-sell and renewal targets.
• Effectively build a pipeline and accurately forecast to meet or exceed sales targets.
• In collaboration with sales leadership, negotiate pricing, terms, and contractual agreements with clients, ensuring a win-win outcome for both parties.
• Present and demonstrate additional features, upgrades, or new products that align with clients' business objectives, and effectively communicate the value proposition of our expanded solutions, highlighting the benefits and ROI for clients.
• Serve as a trusted advisor, providing expert guidance and support to clients throughout their journey with our SaaS products.
• Develop and execute account plans to drive revenue growth.
• Identify key market segments, verticals, and customer profiles to prioritize sales efforts.
• Stay updated on product knowledge and industry trends to effectively position our solutions and address client inquiries.
• Provide feedback and insights to the sales management team to drive continuous improvement and inform product roadmap decisions.
• Utilize CRM software to track and manage sales opportunities, pipeline, and customer interactions.
• Maintain accurate and up-to-date records of all sales activities, including prospecting, meetings, proposals, and contracts.
• Provide timely and accurate sales forecasts and contribute to the development of sales strategies and tactics.
• Collaborate with cross-functional teams, including customer success, support, product development, and marketing, to ensure clients' success, promote product enhancements, and to ensure seamless delivery of products and services to clients.

Account Executive – Enterprise Logistics SaaS

Technical Program Manager

• Coordinate multiple workstreams with internal engineers, data scientists, and external customer teams.
• Keep everyone aligned — proactively communicate updates, risks, and next steps across functions and time zones.
• Unblock issues quickly by finding creative paths forward using the tools, people, and information available.
• Lead short-term technical projects to deploy and integrate our AI platform within enterprise environments.
• Debug and troubleshoot customer issues in real time — from data ingestion to model inference and API integrations.
• Rapidly prototype or configure creative solutions using our existing tools, SDKs, and APIs.
• Collaborate with Product and Engineering to identify feature gaps and influence roadmap priorities based on field learnings.
• Serve as the technical point of contact during deployment or pilot phases.
• Translate customer objectives into actionable, time-bound technical plans.
• Deliver technical clarity and confidence during high-stakes customer engagements.
• Dive into technical details when needed: debug integrations, validate data flows, test features, and write clear engineering tickets or documentation.
• Use existing APIs, scripts, and workflows to prototype or patch together practical solutions.
• Continuously apply AI tools (e.g., for summarization, debugging, code generation, documentation, or workflow automation) to move faster and smarter.
• Build credibility through competence and calm under pressure.
• Use soft power to align internal and external stakeholders — whether convincing a customer to adjust scope or persuading an engineering team to re-prioritize.
• Frame trade-offs clearly and help everyone focus on what drives the greatest value fastest.

Technical Program Manager, Customer-Facing AI-Driven Execution

Platform Engineer

• Own and improve the stability, scalability, performance, and observability of our core platform.
• Collaborate with product teams to design and implement robust, fault-tolerant services.
• Hunt down and eliminate performance bottlenecks across our Python services, databases, queues, and search systems.
• Evolve our infrastructure and deployment processes to reduce downtime, increase resilience, and enable rapid iteration.
• Enhance and standardize monitoring, logging, and alerting across the stack for faster incident detection and resolution.
• Work with our SREs and backend engineers to implement capacity planning, disaster recovery strategies, and performance testing.
• Lead technical investigations and contribute architectural improvements that future-proof the platform.

Senior Platform Engineer

Backend Engineer

• Raft is an intelligent logistics platform for freight forwarders and customs brokers
• Role focuses on architectural work on cloud infrastructure, APIs, data pipelines and databases
• Heavily involved in platform enhancements to enable multi-user access and real-time updates
• Day-to-day responsibilities include building and maintaining scalable cloud infrastructure
• Designing, building and maintaining databases, APIs and data pipelines and managing underlying infrastructure (some DevOps)
• Enhancing the platform to enable critical features such as multi-user access and real time updates

Senior Backend Engineer

Data Entry

• Raft is the intelligent logistics platform for freight forwarders and customs brokers
• Role within the Machine Learning team to automate logistics operations and handle anomalies
• Generate training data through manual labelling or validation of customer data
• Test effectiveness and accuracy of ML models, set up and ideally automate test routines
• Create reports with quantitative and qualitative insights, including aggregation and visualisation
• Collaborate with multiple squads in the ML team and work on multiple projects in parallel

Data Annotator, Invoice Extraction

Implementation Specialist

• Freight forwarding is a $200B+ industry that moves goods globally and remains largely untouched by modern software
• Raft is building an AI platform to automate freight operations (auditing invoices, preparing customs filings, syncing information across systems)
• Backed by top investors including Eight Roads, Bessemer Venture Partners, Episode 1, and Dynamo Ventures
• As Customer Implementation Manager, you will onboard new and existing customers and manage technical integrations to deliver customer value
• Own and manage the entire implementation cycle from signed-to-live for enterprise freight forwarders
• Function as main contact for onboarding schedules, deliverables, and risk management
• Create and manage scalable implementation project plans for a portfolio of enterprise customers
• Lead technical discovery sessions and coordinate integration testing and User Acceptance Testing
• Collaborate with Sales, Product, CS and Support teams and proactively manage stakeholders to ensure timely delivery