IT Business Applications Manager
Dudek
AzureERPITSMOpen Source
Manager, Customer Partner
R1 RCM
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,921 - $114,234 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for assisting the day-to-day leadership and management of full-scale end-to-end revenue cycle engagement.
- Act as a key part of the process to build out the customer partner team at the client.
- Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance.
- Support internal efforts to improve KLAS and NPS scores and related activities.
- Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs.
- Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation.
- Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation.
- Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success.
- Proactive identification of projects that will improve operational performance metrics.
- Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
- Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s).
- Focus on development, performance, and growth of the Revenue Cycle Team.
Requirements
- At least 5+ years of Operational experience with at least 3 years in Revenue Cycle and 2+ years of management experience.
- Proficient in PowerPoint and Excel with presentation.
- Strong interpersonal and communication skills in a client facing role.
- Excellent reporting and data analysis skills
Benefits
- Eligible to participate in our annual bonus plan at a target of 10.00%
- Offering a competitive benefits package
- Opportunity to constantly learn, collaborate across groups and explore new paths for your career
- Chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingrevenue cycle managementoperational performance metricsperformance optimizationproject identificationchange management
Soft skills
leadershipinterpersonal skillscommunication skillsrelationship managementstrategic developmentteam collaborationclient-facing skills
