Manager, Product Quality
Amgen
IT Business Applications Manager
Dudek
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
SeniorLead
Tech Stack
AzureERPITSMOpen Source
About the role
- Responsible for the design, development, deployment, and operations of the interoperability of Dudek’s technology systems and data management environment.
- Providing the technical vision and interoperability of Dudek’s core technology and data platforms.
- Responsible for the oversight of the IT Service Management processes of the department and related alignment to Dudek standards.
- Partnering with the CIO and business partners, responsible for maintaining a technology and data portfolio that ensures the delivery of highly effective solutions that support current and future business needs.
- Responsible for the full Information Technology (IT) lifecycle management for the planning and execution of managed application, integration, and data analytics services.
- Responsible for the optimization of operations & maintenance activities within defined services and service levels.
- Ensuring efficient and effective adherence to security & compliance policies and processes.
- Identifying and acting on opportunities for internal and external facing process improvement, process mapping and related documentation, communication of new processes to applicable stakeholders and identification of appropriate automation and process technology to support further improvement.
- Provides leadership and management to the team, hiring applicable staff and external resources, mentoring staff, and evaluating staff performance.
- Oversees the allocation of team resources, balancing delivery of project milestones with timely and effective resolution of operations & maintenance issues and requests.
- Actively manage and evaluate managed service partners for development and support tasks.
- Responsible for system design, including data systems design, implementation and ongoing maintenance and tuning.
- Working closely with the IT operations teams, responsible for ensuring systems are properly maintained to meet availability and performance objectives.
Requirements
- 3+ years management/supervisory experience, with 15+ years of overall relevant IT experience.
- 5+ years of experience with Microsoft 365 and Azure services
- Demonstrated depth and breadth in systems architecture, system interoperability, data management and application support functions, including, but not limited to: DBMS (database management systems); ERP systems (enterprise resource planning) / Cost Accounting systems; CRM systems (customer relationship management); Integration platforms (COTS, open source); BI platforms (business intelligence); Modern scripting languages and automation technology
- Knowledgeable and experienced with core ITIL service management processes
- Experience with establishing and continuously improving IT and business processes
- Experience with the system development lifecycle framework
- Experience with managing relationships with managed service providers, staffing agencies and other 3rd parties and vendors
- Experience working closely with IT business partners in developing project and service requirements
- College degree in the field of computer science or information systems
- Must be authorized to work in the United States (Dudek is a U.S.-based employer. All positions are based in the United States and require U.S. work authorization.)
- Successful candidates must pass a pre-employment drug test and background check prior to beginning employment.
Benefits
- 100% employee-owned firm (Dudek’s journey began in 1980... Today, we are a 100% employee-owned firm)
- Remote work (Remote Full Time; Work Environment: Remote)
- Award-winning culture (multiple national Top Workplace Awards)
- Opportunities to shape projects that improve and protect the built and natural environments of communities
- Learn more about the benefits and perks of being a Dudekian
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
systems architecturesystem interoperabilitydata managementapplication supportDBMSERP systemsCRM systemsintegration platformsBI platformsscripting languages
Soft skills
leadershipmanagementmentoringcommunicationprocess improvementresource allocationstakeholder engagementproblem-solvingteam collaborationperformance evaluation
