Bilingual Customer Service Representative
Support Services Group
Customer Service Representative – Patient Registration
R1 RCM
part-time
Posted on:
Location Type: Office
Location: Murray • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Help patients check into the hospital and intake registration information
- Answer questions during registration and build trust by listening with compassion
- Work on computers and answer phones to collect details across multiple screens and programs
- Type and input information accurately and quickly between physician and nurse check-ins
- Work around clinicians interrupting the registration process for emergent clinical care
- Assist patients who may be very ill or worried, asking follow-up questions and building rapport
- Fast-paced, often on your feet assisting patients to complete their registration
- Collect patient and insurance information and learn health plan/coverage variations through training
- Collaborate with the team and support career progression within R1 RCM Inc.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Must be up to date on all vaccinations
- Must pass a drug test prior to hire
- Must pass a background check prior to hire
- Comfortable working on computers and answering phones to intake information in a busy environment
- Ability to type quickly and multitask across multiple programs and screens
- Prepared to see illness and injuries in a hospital/lab environment
- Confident multi-tasker, quick study with technology, and able to listen with compassion
Benefits
- offering a competitive benefits package
- We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career
- Opportunity to constantly learn, collaborate across groups and explore new paths for your career
- If you have a disability and require a reasonable accommodation to complete any part of the job application process, contact 312-496-7709 for assistance
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrypatient registrationinsurance information collectionmultitaskingtyping
Soft skills
customer servicecompassionactive listeningrapport buildingteam collaboration
Certifications
High School DiplomaGEDvaccination compliance
