Director of Customer Experience
Mercury
Customer Service Representative I
accessiBe
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers
- Provides accurate, valid and complete information by using the right methods/tools
- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution
- Keeps records of customer interactions, processes customer accounts and files documents
- Follows communication procedures, guidelines and policies
- ESS - Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes
- LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting
Requirements
- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
- Requires strong phone contact handling skills and active listening
- Good customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage tasks effectively
- Works in a call center environment
