accessiBe

Customer Service Representative I

accessiBe

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $17 - $22 per hour

Job Level

Mid-LevelSenior

About the role

  • Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers
  • Provides accurate, valid and complete information by using the right methods/tools
  • Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution
  • Keeps records of customer interactions, processes customer accounts and files documents
  • Follows communication procedures, guidelines and policies
  • ESS - Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes
  • LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting

Requirements

  • HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
  • Requires strong phone contact handling skills and active listening
  • Good customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage tasks effectively
  • Works in a call center environment