Commercial Loan Administrator
Dovenmuehle
Financial Counseling Representative II
R1 RCM
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $24 per hour
Job Level
JuniorMid-Level
About the role
- Make outbound and inbound phone calls in a fast-paced call center to collect patients' portion of account.
- Engage in scripted conversation with patients to collect payments and initiate payment arrangements.
- Use analytical skills to determine patient eligibility for additional resources to settle financial obligations.
- Negotiate payments and payment plans with patients and submit credit card payments.
- Respond to patient billing inquiries and escalate high complexity billing issues to senior associate or supervisor.
- Meet or exceed daily production requirements and adhere to disclosure and collections rules and regulations.
- Success measured by established metrics; high performers receive monthly and quarterly cash bonuses.
Requirements
- High School diploma or equivalent.
- Working college credentials.
- 2 years of prior collection experience utilizing a Dialer.
- Working knowledge of federal and state regulations pertaining to the collection of accounts.
- Excellent follow through abilities to meet daily productivity targets.
- Excellent customer service skills exhibiting good oral and written communication skills.
- Moderate computer skills (internet, email, MS Office) obtained from prior work experience.
- Desired: 4-year college degree.
- Physical Requirements: See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.
- Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.
- Frequent interactions requiring verbal communication and ability to hear and understand spoken information.
- Manual dexterity of hands and fingers to manipulate equipment; frequent computer use and typing.
- Ability to walk and assist with transporting/ambulating patients and obtain/distribute supplies and equipment (including pushing/pulling gurneys and portable equipment).
