Customer Experience Associate IV
Conduent
Customer Service Representative
Turning Point Global Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Research and resolve provider inquiries in a timely and professional manner.
- Respond to incoming inquiries from providers via phone or in writing.
- Accurately document all inquiry activities in the designated reporting system.
- Provide written responses as required.
- Utilize client operating systems effectively.
- Identify process deficiencies and recommend improvements.
- Track and report workloads daily, weekly, and monthly.
- Complete assigned tasks accurately and on schedule and meet quality standards.
- Participate in achieving team and operational goals and support special projects.
- Actively engage in training and team development activities and complete training assessments on time.
Requirements
- Strong verbal and written communication skills.
- Excellent reading comprehension and interpretive ability.
- Professional telephone etiquette across diverse call situations.
- Strong research, analytical, and problem-solving abilities.
- Ability to organize and prioritize multiple tasks effectively.
- High school diploma or GED required.
- Minimum of one (1) year of customer service experience.
- Basic PC and keyboarding skills (typing, 10-key, alphanumeric).
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.).
- Basic mathematical competency.
- Must have lived in the United States at least three (3) of the last five (5) years.
