Customer Support

• Research and resolve provider inquiries in a timely and professional manner.
• Respond to incoming inquiries from providers via phone or in writing.
• Accurately document all inquiry activities in the designated reporting system.
• Provide written responses as required.
• Utilize client operating systems effectively.
• Identify process deficiencies and recommend improvements.
• Track and report workloads daily, weekly, and monthly.
• Complete assigned tasks accurately and on schedule and meet quality standards.
• Participate in achieving team and operational goals and support special projects.
• Actively engage in training and team development activities and complete training assessments on time.

Customer Service Representative

Bilingual Customer Care Specialist, English and Spanish

VP Customer Experience

Process Support Specialist

Customer Support Manager

Customer Experience Coordinator