Turning Point Global Solutions

Analyst

• Process wireless service requests, including activations, upgrades, disconnects, and device replacements using TurningPoint’s commercial software.
• Manage mobility assets and inventory, ensuring accuracy of device assignments, numbers, and service plans.
• Monitor wireless usage, identify cost-savings opportunities, and recommend plan optimization.
• Coordinate with wireless carriers to resolve service, billing, and provisioning issues.
• Validate and reconcile monthly carrier invoices, escalating discrepancies and tracking resolution.
• Provide reporting and analytics on wireless usage, costs, and trends for management review.
• Support mobility security and compliance standards (device encryption, policies, and MDM as applicable).

Telecom Wireless Analyst

Support Engineer

• Work in a team environment to develop and provide application maintenance and operational support for a large enterprise application.
• Collaborate with product managers, business analysts, and delivery teams to support production issues and enhancement requests.
• Troubleshoot defects, determine root causes, and deliver software patches with quick turnaround.
• Implement solutions that improve application performance, security, and maintainability.
• Perform continuous security assessment and deploy risk-mitigation controls.
• Configure CI/CD pipelines and continuous monitoring tools.
• Prepare deployment packages including builds and all required deployment documentation.
• Support deployment in both on-premises and AWS cloud environments.
• Implement cloud infrastructure as code (IaC) and support AWS cost-optimization activities.
• Develop SOP documentation and runbooks for repeatable operational tasks.
• Perform server hardening based on CIS Benchmarks and DISA STIG requirements.
• Develop technical documentation, operational workflows, and security policies that align with federal IT standards such as FISMA and FedRAMP.
• Conduct vulnerability and compliance scans, analyze findings, and validate remediation.
• Ensure adherence to TurningPoint’s CMMI Maturity Level 5 processes and procedures.

Applications Support Engineer

Project Manager

• Manage assigned Public Safety (e.g. Police, Fire, 911, Corrections) technology projects, ensuring alignment with program objectives.
• Perform day-to-day project management activities, including tracking progress, identifying issues and risks, and recommending effective mitigation strategies.
• Ensure all project work remains within scope, meets requirements, and is delivered on time and within budget.
• Identify and manage project critical paths, milestones, testing phases, and acceptance criteria.
• Recommend and implement solutions to improve efficiency, reduce costs, and enhance performance levels.
• Monitor and resolve project issues, maintaining accurate and timely status reports for stakeholders.
• Prepare and deliver clear, professional communications, including written documentation, reports, and presentations.
• Develop agendas, prepare meeting handouts, and facilitate productive project meetings.

Senior Project Manager

Customer Support

• Research and resolve provider inquiries in a timely and professional manner.
• Respond to incoming inquiries from providers via phone or in writing.
• Accurately document all inquiry activities in the designated reporting system.
• Provide written responses as required.
• Utilize client operating systems effectively.
• Identify process deficiencies and recommend improvements.
• Track and report workloads daily, weekly, and monthly.
• Complete assigned tasks accurately and on schedule and meet quality standards.
• Participate in achieving team and operational goals and support special projects.
• Actively engage in training and team development activities and complete training assessments on time.

Customer Service Representative

• Receiving and responding to customer service requests, and managing requests through timely completion.
• Providing ticketing and functional support, including opening vendor trouble tickets, and routing the request to next appropriate support level.
• Effectively documenting and classifying service requests, maintaining records of correspondence received and responded to.
• Supporting all day-to-day Customer Service related activities for the government client including triage and escalation procedures as necessary.