Commercial Loan Administrator
Dovenmuehle
Online Services Administrator
Amalgamated Bank
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $41,500 - $49,500 per year
Job Level
JuniorMid-Level
About the role
- Administer and maintain the online banking application and enrollment approval process.
- Coordinate end-user verification with the respective Amalgamated branch and/or department.
- Create, distribute and verify relevant daily reports through various systems/applications to keep customer information current across all pertinent applications.
- Perform daily file maintenance on deposit processing host and other administration applications to keep customer information current across all pertinent applications.
- Work with relevant daily reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls.
- Create and maintain all electronic logs associated with the Online Banking product using Microsoft Office or other computer applications.
- Review applications, reports, and other Online Banking documentation for accuracy.
- Communicate with customers and branch personnel via email, interoffice mail and telephone to resolve problems regarding all facets of the Online Banking services.
- Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.
- Provide administration of various online banking services, operational functions and technical support to Bank’s customers, ensuring customer satisfaction.
- Assist with fraud investigations and monitor Online Fraud System, contacting customers regarding suspicious transactions.
- Ensure timely and accurate posting of incoming international and domestic wire transfers without a profile; verify wire instructions, create customer profiles, and generate posting files.
- Review outgoing manual international and domestic exception wire transfers for required information and process outgoing wire/messages via relevant wire system.
- Collect and verify wire instructions using department call back procedures; record details in tracking logs and perform daily reconciliation of new/current day entries.
- Download international wire reports, inspect for possible customer transactions, process, review and summarize activity, and contract foreign currency for processing of foreign currency wires and drafts.
- Reconcile DDAs, savings, Federal Reserve and perform department proof; perform reconciliation of prior day late and current day wires including reports from all interfaces and review vendor generated reports.
- Investigate and respond to customer and inter-departmental inquiries regarding wire transfers; prepare correspondence and transmit to appropriate Financial Institutions to resolve pending transfers.
- Conduct audits of open investigations and follow-up with applicable parties to resolve cases; research and process ACH reclamation requests complying with regulatory deadlines.
- Prepare communication/reporting for originations/exceptions and reclamation items; research and respond to customers’ inquiries regarding Electronic Funds Transfer (EFT).
- Administer and participate in training and cross training in all existing and future EBD functions; enforce internet security policies and report violations to management.
- Advise on operational discrepancies and assist in policy modifications; make recommendations to EBD officers concerning online services policies and procedures.
- Back up all functions related to the department as needed and perform various related administrative duties as directed by manager.
Requirements
- High school diploma or equivalent.
- Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Knowledge of branch banking.
- Thorough knowledge of Bank wide operations.
- Minimum two (2) years of related banking reconcilement experience.
- Good mathematics and investigative skills.
- Knowledge of compliance laws.
- Prior data entry experience required.
- Amalgamated Bank does not sponsor applicants for work visas (work authorization required).
