Administration

• Administer and maintain the online banking application and enrollment approval process.
• Coordinate end-user verification with the respective Amalgamated branch and/or department.
• Create, distribute and verify relevant daily reports through various systems/applications to keep customer information current across all pertinent applications.
• Perform daily file maintenance on deposit processing host and other administration applications to keep customer information current across all pertinent applications.
• Work with relevant daily reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls.
• Create and maintain all electronic logs associated with the Online Banking product using Microsoft Office or other computer applications.
• Review applications, reports, and other Online Banking documentation for accuracy.
• Communicate with customers and branch personnel via email, interoffice mail and telephone to resolve problems regarding all facets of the Online Banking services.
• Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.
• Provide administration of various online banking services, operational functions and technical support to Bank’s customers, ensuring customer satisfaction.
• Assist with fraud investigations and monitor Online Fraud System, contacting customers regarding suspicious transactions.
• Ensure timely and accurate posting of incoming international and domestic wire transfers without a profile; verify wire instructions, create customer profiles, and generate posting files.
• Review outgoing manual international and domestic exception wire transfers for required information and process outgoing wire/messages via relevant wire system.
• Collect and verify wire instructions using department call back procedures; record details in tracking logs and perform daily reconciliation of new/current day entries.
• Download international wire reports, inspect for possible customer transactions, process, review and summarize activity, and contract foreign currency for processing of foreign currency wires and drafts.
• Reconcile DDAs, savings, Federal Reserve and perform department proof; perform reconciliation of prior day late and current day wires including reports from all interfaces and review vendor generated reports.
• Investigate and respond to customer and inter-departmental inquiries regarding wire transfers; prepare correspondence and transmit to appropriate Financial Institutions to resolve pending transfers.
• Conduct audits of open investigations and follow-up with applicable parties to resolve cases; research and process ACH reclamation requests complying with regulatory deadlines.
• Prepare communication/reporting for originations/exceptions and reclamation items; research and respond to customers’ inquiries regarding Electronic Funds Transfer (EFT).
• Administer and participate in training and cross training in all existing and future EBD functions; enforce internet security policies and report violations to management.
• Advise on operational discrepancies and assist in policy modifications; make recommendations to EBD officers concerning online services policies and procedures.
• Back up all functions related to the department as needed and perform various related administrative duties as directed by manager.

Online Services Administrator

Logistics Administrator

Enterprise Jira Administrator

Senior Manager, Lease Administration

Senior Informatica Administrator

Senior Snowflake Administrator