Quench Water & Solar

Account Executive

• Drive Quench's rapid growth by generating commercial ice sales through face-to-face interactions, calls, and B2B outreach.
• Conduct on-site meetings and site surveys to engage and solution with customers to place Culligan Quench’s commercial ice product offerings.
• Identify customer needs, budget constraints, and overcome objections to propose customized solutions.
• Collaborate with internal stakeholders to design and execute effective selling strategies.
• Establish and nurture relationships with key decision-makers within target organizations.
• Meet or exceed new business sales goals with consistent daily/weekly activity.
• Handle administrative duties such as preparing sales reports, maintaining records, and filing expense account reports.
• Maintain regular and reliable attendance.

Commercial Ice Account Executive

Sales Operations Manager

• Lead the strategy, development, organization, and execution of training and enablement programs across the Culligan Quench Indirect organization and dealer network
• Own the Learning Management System (LMS), dealer onboarding experience, product training, sales enablement content, and launch readiness programs that support dealer partner growth and sales effectiveness
• Serve as the central point of coordination between marketing, product marketing, sales leadership, and dealer development
• Develop and maintain sales enablement materials including brochures, presentations, videos, product sheets, training decks, and onboarding resources
• Create and manage product education content, learning modules, and structured learning paths
• Own the onboarding experience for new dealers within the LMS
• Lead sales enablement and training support for new product launches

Sales Enablement Manager, Learning Management System

• own and grow a local territory
• build and manage a book of business
• close recurring revenue contracts

Field Sales Account Executive – Territory Manager

Customer Support

• Supervise, mentor, and develop a team of 8–12 Customer Care Representatives
• Deliver regular coaching, conduct performance reviews, and support individual development plans
• Assign and adjust workload based on call volume, staffing levels, and shifting business priorities
• Serve as the first point of escalation for customer and employee issues, ensuring fast and effective resolution
• Track and analyze KPIs
• Own NPS/CSAT improvement goals for the team; monitor trends and drive corrective action when needed
• Monitor call and case handling to ensure timely, accurate, and high-quality customer interactions
• Interpret performance reports to identify trends, coach to gaps, and recognize top performers
• Manage daily administrative functions including scheduling, attendance tracking, and case queue oversight
• Ensure team compliance with company policies, procedures, and applicable regulations
• Support customer retention by coaching representatives on save motions and de-escalation techniques
• Partner cross-functionally to escalate and resolve systemic customer service challenges
• Contribute to the development and refinement of SOPs, call scripts, and training materials

Customer Care Supervisor – Account Management

• Drive outbound prospecting efforts within an assigned geographic market - remotely via phone, email, video calls, etc. - targeting a defined set of hospitality businesses such as hotels, resorts, restaurants, golf courses, and casinos.
• Focus on both new business development (approx. 70%) and expansion within an assigned customer base (approx. 30%), increasing share of wallet through upselling and cross-selling existing clients.
• Manage a territory that includes a mix of new prospects and assigned accounts, segmented by geography and, in some cases, by brand affiliation.
• Research, identify, and build a robust pipeline of high-quality prospects using internal tools and external sources.
• Leverage platforms like Salesloft and Salesforce to manage multi-step outreach cadences, log activity, monitor engagement, and report on pipeline health.
• Engage directly with key decision-makers (i.e. General Managers, Directors of Food & Beverage, Directors of Operations) to understand their business needs and present tailored solutions.
• Partner with marketing and sales leadership to refine positioning, adapt messaging based on prospect feedback, and stay aligned with campaign strategies.
• Stay informed on hospitality industry trends, market dynamics, and competitor offerings to sharpen outreach efforts and maximize relevance.

Account Executive – Hospitality

Project Manager

• Support the fulfillment of large strategic deals coordinating with various teams
• Act as single point of contact with customer during project to coordinate, plan and execute fulfillment
• Communicate with key stakeholders weekly to identify action items and project risks
• Review and audit daily reports identifying open items and follow up with appropriate teams
• Facilitate meetings with clients, and internal team members to support project
• Manage escalations related to planning and execution of project
• Work with customer to identify communication plan for project and document plan
• Maintain and update project plan for rollouts
• Determine equipment needs for project and track shipments to ensure units/equipment delivered
• Distribute project reports to internal and external customers
• Partner with Service and Scheduling to build out resource planning for rollout
• Maintain regular and reliable attendance

Project Manager – Scheduling

• Own and grow a local territory within the water-as-a-service business.
• Build a book of business and prospect into businesses.
• Close recurring revenue contracts to drive customer value.

Sales

• Responsible for achieving revenue quota for overall team quota.
• Drive self-generated, outbound business growth.
• Create a customer-oriented, high-performance sales culture through an appropriate combination of technology, teamwork and process.
• Oversee and actively manage sales activities and key performance metrics on a daily basis.
• Recruit, hire, evaluate, train and manage team in accordance to budget in support of exceeding revenue objectives.
• Develop and execute a vertical-focused sales plan, dependably delivering monthly revenue targets.
• Actively manage and drive funnel growth and provide reliable forecasts to senior management on a weekly basis.
• Direct implementation and execution of sales policies and practices in accordance with company guidelines.
• Collaborate with various internal departments to grow sales and maintain customer satisfaction.
• Maintain regular and reliable attendance.

Regional Sales Manager

• Own and grow a local territory within our water-as-a-service business
• Build your book of business
• Prospect into businesses
• Close contracts that drive long-term customer value