Customer Care Specialist

Quench Water & Solar

full-time

Posted on: 9/17/2025

Origin: • 🇺🇸 United States • Pennsylvania

✨ AI Apply

💰 $20 per hour

Mid-LevelSenior

SFDC

About the role

Answer incoming customer calls in a professional and courteous manner
Field customer inquiries via phone or through electronic inquiries
Document and update customer records in the database during and after each call
Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes
Meet or exceed all position key performance indicators/metrics (KPI’s)
Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
Follow call scripts and guidelines while maintaining a natural and empathetic conversation
Stay updated on company policies, product updates, and trainings
Collaborate with other departments to resolve inquiries
Address incoming calls, respond to customer inquiries, resolve complaints, and provide detailed information about products and services

Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
Must be able to exhibit empathy and understanding over the phone and email
Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
Ability to communicate clearly and professionally, both verbally and in written correspondence
Strong attention to detail.
Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
Process Compliance: Follows all documented processes & department policies to provide customer support
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus
***Nice to have: Bilingual (Spanish)***