Senior Account Manager
Quench Water & Solar
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 per year
Job Level
Senior
Tech Stack
SFDC
About the role
- Culligan Quench is seeking a HYBRID -Senior Customer Care Account Manager
- The Senior Account Manager is responsible for the satisfaction, loyalty and retention of Quench's largest customers.
- Handle questions or escalated concerns within their customer base and work with Quench's Leadership and Sales Partners on broad scale solutions when necessary.
- Position is full time and salaried: Base salary is $50,000 annually
Requirements
- Proven account management experience supporting customers and sales team.
- Strong analytical skills and the ability to solve complex customer issues.
- Ability to work independently and follow procedures/policies.
- Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
- Strong communication skills with internal cross functional teams and external customers.
- Experience in delivering client-focused solutions based on customer needs.
- Process Compliance: Follows all documented processes & department policies to provide customer support.
- Ability to collaborate and use influence cross-functionally.
- Experience with KPI's and reporting.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus.
- Excellent verbal and written communications skills.
- Bachelor's Degree preferred.