Quench Water & Solar

Senior Account Manager

Quench Water & Solar

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Salary

💰 $50,000 per year

Job Level

Senior

Tech Stack

SFDC

About the role

  • Culligan Quench is seeking a HYBRID -Senior Customer Care Account Manager
  • The Senior Account Manager is responsible for the satisfaction, loyalty and retention of Quench's largest customers.
  • Handle questions or escalated concerns within their customer base and work with Quench's Leadership and Sales Partners on broad scale solutions when necessary.
  • Position is full time and salaried: Base salary is $50,000 annually

Requirements

  • Proven account management experience supporting customers and sales team.
  • Strong analytical skills and the ability to solve complex customer issues.
  • Ability to work independently and follow procedures/policies.
  • Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
  • Strong communication skills with internal cross functional teams and external customers.
  • Experience in delivering client-focused solutions based on customer needs.
  • Process Compliance: Follows all documented processes & department policies to provide customer support.
  • Ability to collaborate and use influence cross-functionally.
  • Experience with KPI's and reporting.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus.
  • Excellent verbal and written communications skills.
  • Bachelor's Degree preferred.