Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
Strong communication skills and ability to work with cross functional teams.
Ability to lead customer meetings to gather and communicate information.
Work independently to solve customer requests or escalations.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Support growth opportunities with sales teams to improve monthly customer revenue.
KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's)
Ability to take feedback and corrective actions from management.
Maintain regular and reliable attendance.

Requirements

Proven account management experience supporting customers and sales team.
Strong analytical skills and the ability to solve complex customer issues.
Ability to work independently and follow procedures/policies.
Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
Strong communication skills with internal cross functional teams and external customers.
Experience in delivering client-focused solutions based on customer needs.
Process Compliance: Follows all documented processes & department policies to provide customer support.
Ability to collaborate and use influence cross-functionally.
Experience with KPI's and reporting.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus.
Excellent verbal and written communications skills.
Bachelor's Degree preferred.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementanalytical skillsKPI achievementreportingclient-focused solutionsprocess compliancemulti-tasking

Soft Skills

communication skillsindependent workdetail orientedcollaborationinfluenceproblem-solvingfeedback acceptanceattendance reliability

Certifications

Bachelor's Degree