Senior Account Manager – Enterprise
Quench Water & Solar
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 per year
Job Level
Senior
Tech Stack
SFDC
About the role
- Responsible for the satisfaction, loyalty and retention of Quench's largest customers.
- Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
- Run reports and use strong analytical skills to gather information to solve complex customer issues.
- Lead customer meetings to gather and communicate information and handle escalated concerns.
- Work independently to solve customer requests or escalations and take corrective actions from management.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Support growth opportunities with sales teams to improve monthly customer revenue.
- Meet/exceed all position specific key performance indicators/metrics (KPIs).
- Maintain regular and reliable attendance.
Requirements
- Proven account management experience supporting customers and sales team.
- Strong analytical skills and the ability to solve complex customer issues.
- Ability to work independently and follow procedures/policies.
- Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
- Strong communication skills with internal cross functional teams and external customers.
- Experience in delivering client-focused solutions based on customer needs.
- Process Compliance: Follows all documented processes & department policies to provide customer support.
- Ability to collaborate and use influence cross-functionally.
- Experience with KPI's and reporting.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook); experience with salesforce.com is a plus.
- Excellent verbal and written communications skills.
- Bachelor's Degree preferred.