Senior Vice President, Client Services
Visante
Client Services Manager
Certus
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $60,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Achieve territory sales retention quota and Key Performance Indicators (KPIs)
- Establish productive relationships with outbound calling to all key contacts
- Assess customer’s proper administration and usage of the software to grow adoption and reinforce utilization on an ongoing basis
- Understand customer needs and issues and align product features as appropriate
- Articulate value by conducting effective software demonstrations through web meetings and conference calls
- Coordinate involvement of company resources, including services, technical support, and management to meet customer objectives
- Develop and manage annual renewal contract proposals
- Provide strategic direction to help clients meet business goals, overcome objections and impediments
- Collaborate with Sales Executive team for new opportunities with additional TPC products or separate customer locations/divisions
- Manage and monitor the relationship health of accounts, mitigate risks and maintain high customer satisfaction ratings
- Manage all customer profiles, activities, and forecasts to be accurately maintained in Salesforce.com CRM
- Maintain a comprehensive ongoing understanding of product capabilities, as well as industry trends
- Drive new business within customer accounts
- Drive and support customer usage of LMS platform
- Maintain a 93% renewal retention rate
Requirements
- Strong B2B consultative selling experience
- Proven track record of developing and maintaining strong customer relationships based upon software as a service value propositions
- Experience managing a large territory of accounts
- Ability to drive product utilization through exceptional follow-up and customer communication
- Capacity to sell cross functionally at many levels of an organization
- Proficiency with MS Office Suite and CRM, Salesforce.com preferred
- Excellent work ethic, tenacity, and the ability to multi-task
- Organized with good time management and problem-solving skills
- Must be a self-starter with the ability to work independently in an energetic team environment
- At least 2 years of enterprise client services experience (application question)
