Client Services Representative

• Achieve territory sales retention quota and Key Performance Indicators (KPIs)
• Establish productive relationships with outbound calling to all key contacts
• Assess customer’s proper administration and usage of the software to grow adoption and reinforce utilization on an ongoing basis
• Understand customer needs and issues and align product features as appropriate
• Articulate value by conducting effective software demonstrations through web meetings and conference calls
• Coordinate involvement of company resources, including services, technical support, and management to meet customer objectives
• Develop and manage annual renewal contract proposals
• Provide strategic direction to help clients meet business goals, overcome objections and impediments
• Collaborate with Sales Executive team for new opportunities with additional TPC products or separate customer locations/divisions
• Manage and monitor the relationship health of accounts, mitigate risks and maintain high customer satisfaction ratings
• Manage all customer profiles, activities, and forecasts to be accurately maintained in Salesforce.com CRM
• Maintain a comprehensive ongoing understanding of product capabilities, as well as industry trends
• Drive new business within customer accounts
• Drive and support customer usage of LMS platform
• Maintain a 93% renewal retention rate

Client Services Manager

Pharmacy Executive IV – Pharmacy Sourcing, Client Services

Client Services Representative

Client Support, Insurance Representative

Client Services Administrator – Shareholder Communication, Contract

Senior Client Services Specialist