Certus

Client Services Manager

Certus

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $55,000 - $60,000 per year

Job Level

JuniorMid-Level

Tech Stack

SFDC

About the role

  • Achieve territory sales retention quota and Key Performance Indicators (KPIs)
  • Establish productive relationships with outbound calling to all key contacts
  • Assess customer’s proper administration and usage of the software to grow adoption and reinforce utilization on an ongoing basis
  • Understand customer needs and issues and align product features as appropriate
  • Articulate value by conducting effective software demonstrations through web meetings and conference calls
  • Coordinate involvement of company resources, including services, technical support, and management to meet customer objectives
  • Develop and manage annual renewal contract proposals
  • Provide strategic direction to help clients meet business goals, overcome objections and impediments
  • Collaborate with Sales Executive team for new opportunities with additional TPC products or separate customer locations/divisions
  • Manage and monitor the relationship health of accounts, mitigate risks and maintain high customer satisfaction ratings
  • Manage all customer profiles, activities, and forecasts to be accurately maintained in Salesforce.com CRM
  • Maintain a comprehensive ongoing understanding of product capabilities, as well as industry trends
  • Drive new business within customer accounts
  • Drive and support customer usage of LMS platform
  • Maintain a 93% renewal retention rate

Requirements

  • Strong B2B consultative selling experience
  • Proven track record of developing and maintaining strong customer relationships based upon software as a service value propositions
  • Experience managing a large territory of accounts
  • Ability to drive product utilization through exceptional follow-up and customer communication
  • Capacity to sell cross functionally at many levels of an organization
  • Proficiency with MS Office Suite and CRM, Salesforce.com preferred
  • Excellent work ethic, tenacity, and the ability to multi-task
  • Organized with good time management and problem-solving skills
  • Must be a self-starter with the ability to work independently in an energetic team environment
  • At least 2 years of enterprise client services experience (application question)