Quartile

Strategy

• Maintain direct ownership of 10-15 accounts responsible for the management and performance of digital marketing channels like Google, Bing, Meta and Amazon
• Manage client expectations and leading regular (weekly or bi-weekly) meetings with client teams
• Analyze key metrics of online marketing campaigns and present key findings and insights to clients
• Oversee client performance, collaborating with Quartile’s data, strategy and product teams to make optimizations to paid marketing campaigns
• Prepare client reporting and quarterly business reviews to align Quartile’s value with client goals and expectations
• Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail
• Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
• Be a Quartile product expert by attending product training and roadmap sessions
• Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, incremental budget, testing opportunities, case studies, etc.)
• Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process

Customer Strategy Manager – DTC

Sales Development Rep

• Lead introductory sales calls and assisting Account Executives by scheduling meetings/presentations for mid-market and SMB prospects
• Leverage multiple outreach methods (cold call, email, social media) to engage and build out the top of the sales funnel
• Proactively target and qualify potential clients
• Qualify inbound leads based on criteria and manage the inbound lead process
• Work your way through the hierarchy of e-commerce businesses, pitching mid-level and senior executives
• Serve as an expert on Quartile, educating prospects on the value of Quartile's technology and developing them into sales-ready opportunities
• Maintain and track all prospective account updates and progress through Salesforce

Sales Development Representative

Business Operations

• Own the full project backlog (~22 active projects) in a single source of truth: status, priority, sponsor, and impact — kept live and visible at all times
• Hold priority under pressure across competing demands and multiple stakeholders
• Run a single intake for field needs and eliminate ad-hoc parallel requests
• Prioritize with judgment rather than by who asks loudest
• Translate CS vision into clear, actionable requirements
• Map processes across the organization to determine what should be built with technology or AI — and what should not
• Drive rollout with the champion network and ensure real adoption — not just launch
• Unblock work with the AI Build Team and Science
• Maintain the progress dashboard tracking headcount, cost, churn/NRR, adoption, and other key KPIs
• Report on program impact monthly to CS leadership

Business Operations Manager, Customer Strategy

• Coordinate how CS teams are composed and structured against the long-term organizational plan
• Design and maintain the operating model that governs how pods are built and how work flows through the team
• Place the right people on the right accounts and projects based on technical fit, workload fit, and specialization
• Embed the Skill Tree framework into pod and account assignment decisions
• Maintain CSM and CGM workload standards across the team
• Measure and balance workload and service levels across teams as accounts and projects move
• Keep the Workload Dashboard live and connected to the Capacity Model
• Ensure ≥90% of new accounts are assigned within week one; reduce VP manual intervention by 40%
• Establish the account motion and client journey framework end to end
• Build and maintain tools to track account transitions and pod graduation on schedule
• Deliver decision-ready reporting to VPs and Directors on workload, account flow, pressure points, and their correlation with performance and churn
• Measure how projects, process improvements, and AI deployments translate into real efficiency and workload gains
• Maintain the hiring forecast vs. reality delta to within 10%
• Feed account matching quality data into Account Risk V2

Business Operations Manager, CS Structure & Capacity

Analyst

• Perform daily verification of system and algorithm functionality;
• Validate that data is correctly received, processed, and calculated;
• Approve daily system operation according to a rotation schedule, including weekends and holidays;
• Validate new products and changes to existing products;
• Analyze the impact of changes on data, reports, and business rules;
• Work closely with Product and Engineering teams;
• Provide technical customer support through ticket management and resolution;
• Identify, document, and communicate system inconsistencies, failures, or bugs;
• Prioritize tasks based on urgency and business impact.

Customer Strategy Manager – DTC

Sales Development Representative

Business Operations Manager, Customer Strategy

Business Operations Manager, CS Structure & Capacity

Analyst – Verification & Validation, V&V

Sales Development Representative