Business Operations Manager, Customer Strategy

Quartile

Business Operations Manager focusing on Customer Strategy for Quartile's retail media optimization platform. Leading project management and stakeholder engagement to drive operational efficiency.

Posted 6/27/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the full project backlog (~22 active projects) in a single source of truth: status, priority, sponsor, and impact — kept live and visible at all times
Hold priority under pressure across competing demands and multiple stakeholders
Run a single intake for field needs and eliminate ad-hoc parallel requests
Prioritize with judgment rather than by who asks loudest
Translate CS vision into clear, actionable requirements
Map processes across the organization to determine what should be built with technology or AI — and what should not
Drive rollout with the champion network and ensure real adoption — not just launch
Unblock work with the AI Build Team and Science
Maintain the progress dashboard tracking headcount, cost, churn/NRR, adoption, and other key KPIs
Report on program impact monthly to CS leadership

Requirements

What you’ll need

Fluent in Portuguese and English — both written and spoken
Exceptional with senior stakeholders — comfortable and credible with VPs and C-level; reads the room at the top table
Equally at ease with a junior CSM and with executives — navigates the full organization
Genuinely good with people — well-liked, builds trust quickly, strong relationship builder
Integrator mindset — a connector who makes things happen across teams; worldly and practical, not a technician
Strong stakeholder management skills — holds priority under pressure across competing demands

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Quartile Website LinkedIn All Job Openings 201 - 500 employees 🛍️ eCommerce 🤖 Artificial Intelligence Advertising
eCommerce
Artificial Intelligence Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology. Business Operations Manager, Customer Strategy 🔥 14 minutes ago 🇧🇷 Brazil – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior ⚙️ Business Operations 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the full project backlog (~22 active projects) in a single source of truth: status, priority, sponsor, and impact — kept live and visible at all times
Hold priority under pressure across competing demands and multiple stakeholders
Run a single intake for field needs and eliminate ad-hoc parallel requests
Prioritize with judgment rather than by who asks loudest
Translate CS vision into clear, actionable requirements
Map processes across the organization to determine what should be built with technology or AI — and what should not
Drive rollout with the champion network and ensure real adoption — not just launch
Unblock work with the AI Build Team and Science
Maintain the progress dashboard tracking headcount, cost, churn/NRR, adoption, and other key KPIs
Report on program impact monthly to CS leadership 🎯 Requirements
Fluent in Portuguese and English — both written and spoken
Exceptional with senior stakeholders — comfortable and credible with VPs and C-level; reads the room at the top table
Equally at ease with a junior CSM and with executives — navigates the full organization
Genuinely good with people — well-liked, builds trust quickly, strong relationship builder
Integrator mindset — a connector who makes things happen across teams; worldly and practical, not a technician
Strong stakeholder management skills — holds priority under pressure across competing demands Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

stakeholder managementrelationship buildingpressure managementorganizational navigationtrust buildingintegrator mindsetcommunicationjudgmentactionable requirements translationprocess mapping