Customer Strategy Manager – DTC

Quartile

Customer Strategy Manager managing partnerships and strategies for Quartile's DTC team utilizing data-driven insights. Collaborating with clients on digital marketing and optimizing campaign performance.

Posted 7/23/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital marketing and e-commerce, with a strong focus on data-driven decision making and client relationship management. Proficient in utilizing analytics tools to optimize marketing campaigns and enhance client performance.

Highest-signal resume keywords

Digital Marketing ManagementData Analysis and InsightsClient Relationship ManagementMicrosoft Excel ProficiencyGoogle Analytics Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital MarketingE-CommerceData AnalysisClient ReportingPerformance OptimizationROI-Driven StrategyAnalytics PlatformsMicrosoft ExcelGoogle AnalyticsAdobe Analytics

Soft Skills

Presentation SkillsProblem SolvingPositive OutlookEffective CommunicationCustomer Management

Tools & Technologies

Google AnalyticsAdobe AnalyticsTripleWhaleMicrosoft Excel

Industry Keywords

Digital Marketing ChannelsClient ExpectationsQuarterly Business ReviewsStrategic PartnershipE-Commerce Business

About the role

Key responsibilities & impact

Maintain direct ownership of 10-15 accounts responsible for the management and performance of digital marketing channels like Google, Bing, Meta and Amazon
Manage client expectations and leading regular (weekly or bi-weekly) meetings with client teams
Analyze key metrics of online marketing campaigns and present key findings and insights to clients
Oversee client performance, collaborating with Quartile’s data, strategy and product teams to make optimizations to paid marketing campaigns
Prepare client reporting and quarterly business reviews to align Quartile’s value with client goals and expectations
Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail
Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
Be a Quartile product expert by attending product training and roadmap sessions
Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, incremental budget, testing opportunities, case studies, etc.)
Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process

Requirements

What you’ll need

3+ years of experience in an agency environment and/or with e-commerce businesses in a client facing role, preferably as the main point of contact or client lead
A proven track record of using data to drive strategic decision making, being analytical in nature and data-curious (our clients and partners are all in an ROI-driven industry)
Sufficient to advanced skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms such as Google Analytics, Adobe, TripleWhale, etc.
A talented presenter with ability to captivate an audience and leverage data to tell a story
Capable of solving problems and maintaining a positive outlook when tackling challenges and coming up with solutions, including knowing when to delegate (and when not to)
Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results
Fluency in English (spoken and written) to effectively communicate and collaborate with global teams

Benefits

Comp & perks

Equal opportunity employer
Diversity and inclusion commitment