Quantum

Operations

• Maintain accurate and timely records in HubSpot by updating client budgets, new deals (e.g. baselines, rates, and offers) and key commercial data.
• Run regular data checks to ensure client platform data aligns with Tableau dashboards.
• Update and reconcile Insertion Orders (IOs) and related documentation for finance processing.
• Update merchant optimisation sheets and internal Ops team forms for internal reporting.
• Improvement of cross-functional communication across Commercial, BI, and Operations teams.
• Identify manual or repetitive tasks for process improvement or automation.

Sales Operations Executive

Customer Success Manager

• Manage and execute CRM strategy, balancing optimisation of existing campaigns and innovative approaches to improve engagement and performance.
• Lead the end-to-end management of CRM initiatives, from ideation and planning through to execution and analysis.
• Develop and own the end-to-end CRM campaigns to drive customer retention, reactivation, and lifetime value.
• Identify and implement new CRM initiatives tailored to the needs of affiliate customers and partners.
• Collaborate with wider marketing, product, and affiliate teams to align CRM plans with broader business objectives.
• Plan, build, and deliver multichannel CRM campaigns (email, SMS, push notifications, in-app messaging) with a focus on relevance and performance.
• Manage the full campaign lifecycle: briefing, creative coordination, audience segmentation, setup, testing, deployment, and analysis.
• Foster a data-driven mindset within the team and embrace a rigorous test-and-learn methodology for CRM (such as A/B testing and Control Testing), with a commitment to capturing all insights to enhance future marketing campaigns.
• Use performance insights to iterate on existing campaigns and experiment with new formats, channels, and personalisation tactics.
• Use data to inform segmentation strategies and customer lifecycle targeting.
• Troubleshoot issues, manage integrations, and help upskill junior team members on CRM best practices.
• Work cross-functionally with content, design, analytics, compliance, and affiliate teams to deliver effective and timely campaigns.
• Guarantee that all CRM activities comply with regulatory standards in all domains and regions, retaining a thorough understanding of licensing frameworks.

CRM Manager

• Develop and own end-to-end CRM campaigns to support customer retention, reactivation, and lifetime value
• Identify and implement new CRM initiatives tailored to the needs of affiliate customers and partners
• Collaborate with wider marketing, product, and affiliate teams to align CRM plans with broader business objectives
• Plan, build, and deliver multichannel CRM campaigns (email, SMS, push notifications, in-app messaging) with a focus on relevance and performance
• Manage the full campaign lifecycle including briefing, creative coordination, audience segmentation, setup, testing, deployment, and analysis
• Foster a data-informed mindset within the team and embrace a rigorous test-and-learn methodology (such as A/B testing and control testing), with a commitment to capturing all insights to enhance future campaigns
• Use performance insights to iterate on existing campaigns and experiment with new formats, channels, and personalisation tactics
• Use data to inform segmentation strategies and customer lifecycle targeting
• Troubleshoot issues, manage integrations, and help upskill junior team members on CRM best practices
• Work cross-functionally with content, design, analytics, compliance, and affiliate teams to deliver effective and timely campaigns
• Ensure all CRM activities comply with regulatory standards across all regions, maintaining a solid understanding of relevant licensing frameworks

Technical CRM Manager

Data Engineer

• Shape, develop, and maintain scalable real-time data pipelines and infrastructure
• Integrate various data sources and ensure seamless real-time data flow across the organisation
• Build efficient, fault-tolerant, and highly available data ingestion processes
• Monitor and improve data pipeline performance and scalability for low-latency and high-throughput
• Partner closely with cross-functional teams - including software engineers, data scientists, and business stakeholders - to ensure data infrastructure aligns with business objectives

Senior Data Engineer

Full-stack Engineer

• Lead by example as a hands on developer, contributing to both front-end and back-end codebases
• Shape architecture and system design for web applications, with a focus on scalability, security, and performance
• Mentor and support other engineers, championing code quality through thoughtful reviews and shared best practices
• Design and implement responsive, user friendly web interfaces using modern JavaScript frameworks (Next.js, React)
• Partner with UX/UI designers to bring designs to life as functional, intuitive experiences

Senior Full Stack Engineer

• Maintain accurate and timely records in HubSpot by updating client budgets, new deals (e.g. baselines, rates, and offers) and key commercial data.
• Run regular data checks to ensure client platform data aligns with Tableau dashboards and we can make sound, commercial decisions.
• Update and reconcile Insertion Orders (IOs) and related documentation to ensure completeness and accuracy ahead of finance processing.
• Update merchant optimisation sheets and internal Ops team forms, ensuring all information is current and ready for internal reporting.
• Kept up to date and collaboration is improved across Commercial, BI and Operations teams.
• Identify manual or repetitive tasks that can be improved or automated over time, reducing margin for human error in our day-to-day processes.

Sales Operations Executive

CRM Manager

Technical CRM Manager

Senior Data Engineer

Senior Full Stack Engineer

Sales Operations Administrator