Quantum

Business Analyst

• Use data visualisation tools such as Tableau, Power BI and Looker with guidance from senior analysts
• Pull and clean data from BigQuery and GA4 to support recurring analysis
• Use AI to drive faster and better analysis and to automate systems
• Run first-pass analysis on customer acquisition, conversion, and retention metrics
• Turn findings into clear, simple summaries for commercial, marketing, and product teams
• Learn Quantum's analytics practices and data stack, building toward owning your own areas

Graduate Commercial Insights Analyst

Customer Support

• Lead, coach and scale a remote customer service team, setting clear KPIs, coverage and a culture of accountability
• Own the end-to-end customer experience, driving measurable gains in NPS, CSAT, retention and resolution times
• Own customer fraud, abuse and risk, building detection frameworks and automating manual review with our technology teams
• Drive automation across service and operations as the business owner for our support platform (Freshdesk), evaluating AI, live chat and self-service channels
• Own customer payout operations, keeping payments accurate, controlled and within agreed service levels

Customer Service – Operations Manager

Engineering Manager

• Build, lead and develop a high-performing data engineering and ML team, recruiting and retaining engineers who take pride in what they ship and how it performs
• Set and own the data engineering and ML technical strategy, so our data infrastructure and model estate scale with the business
• Lead the delivery roadmap, meeting business objectives and making well-reasoned trade-offs where they are needed
• Partner with product, marketing, commercial and executive leadership to shape data and ML priorities that move business performance
• Set the technical bar and drive adoption of AI-led development across the function, staying close to the code where it counts

Head of Data Engineering, Machine Learning

Financial Planning and Analysis

• Process member payment runs accurately and on schedule, within established financial controls
• Own assigned bank, balance sheet and transactional reconciliations across all entities
• Support month end activities and recurring reporting with growing independence
• Provide reliable support to the Accounts Receivable and Accounts Payable teams during busy periods
• Investigate discrepancies and resolve them within established financial controls
• Identify and implement improvements to reporting, controls and finance processes, including automation that reduces manual effort
• Build effective working relationships across the Finance team and wider stakeholders

Financial Analyst

Data Engineer

• Pipeline development: you'll help build and maintain the data pipelines that ingest, clean and move data across our systems, learning how reliable data flows are engineered
• Data integration: you'll support the onboarding of new data sources, writing and testing the logic that brings partner data into our platform cleanly and consistently
• Transformation and modelling: you'll apply transformations that turn raw data into structured, trustworthy datasets the wider business can use
• Monitoring and reliability: you'll help keep our ingestion pipelines running, flagging issues early and learning how we maintain the integrity of our data operations
• Quality assurance: whether it's checking for anomalies or validating schemas and formats, your attention to detail will keep our data trustworthy and actionable
• Automation and process improvement: you'll help identify and implement ways to streamline and scale our data processes, bringing more automation, speed and accuracy to the team
• Documentation: you'll capture and update data rules, pipeline logic and key processes to support operational clarity and team knowledge sharing
• You'll use your natural curiosity to stay up to date with engineering practices and tools, contributing fresh ideas to the team

Graduate Data Engineer

Accountant

• Prepare management accounts and month end reporting across all Quantum entities
• Own balance sheet reconciliations and assigned recurring reporting end to end
• Investigate variances, find the root cause and resolve discrepancies, producing analysis the business can act on
• Build and improve reporting, reconciliation and control processes, including automation that reduces manual effort and strengthens controls
• Support budgeting, forecasting and cashflow, and contribute to strategic finance initiatives as you grow into the role
• Act as a trusted point of contact for finance queries and analysis across finance and the wider business
• Take clear ownership of core responsibilities to reduce key person dependency within the function

Management Accountant

Customer Success Manager

• Internal SME of CRM-related systems
• Responsible for all data and compliance activities across CRM systems
• Supporting the CRM team with troubleshooting, training, and complex journey builds
• Managing new IP warm-ups
• QA for all data-related changes and system updates
• Monitoring all customer interactions
• Troubleshooting automation, journey, and HTML rendering issues
• Developing new HTML modules
• Work on launching SMS and potentially WhatsApp within SFMC
• Working cross-functionally with Analytics, Product, and Technology teams to deliver effective, timely campaigns
• Developing and managing campaign audiences

Technical CRM Executive

• Own a set of dashboards and reports that leaders check every week
• Work across BigQuery, SQL, and Tableau on questions that matter commercially
• Partner directly with teams across the business, not behind a request queue
• Grow fast, with a clear path toward a Commercial Insights Analyst role
• Identify and investigate commercial questions across all areas of marketing, commercial, product and technology - and turn the findings into recommendations that drive meaningful outcomes
• Partner directly with marketing, product, and commercial teams to scope analytical work - you define the brief as much as you respond to it
• Use data visualisation tools such as Build and maintain reports and dashboards in Tableau, Power BI and Looker with guidance from senior analysts
• Build and maintain models that support commercial decisions - channel performance, cohort analysis, and GP forecasting
• Use AI to accelerate analysis and develop new approaches to problem solving, better and faster analytics and automation
• Write and optimise SQL queries against BigQuery to answer commercial questions

Junior Commercial Insights Analyst

• Own a set of dashboards and reports that leaders check every week
• Work across BigQuery, SQL, and Tableau on questions that matter commercially
• Partner directly with teams across the business, not behind a request queue
• Grow fast, with a clear path toward a Commercial Insights Analyst role
• Write and optimise SQL queries against BigQuery to answer commercial questions
• Analyse acquisition, conversion, and retention metrics and surface actionable findings
• Partner with marketing, product, and commercial teams to scope and deliver smaller analytical projects
• Help improve data quality, reporting processes, and dashboard design

Commercial Insights Analyst

Account Executive

• Supporting the day-to-day management and optimisation of affiliate publishers across the Quantum Network
• Monitoring publisher performance against key metrics including lead volume, CPL, conversion rate, and Gross Profit
• Helping identify performance risks, opportunities, and optimisation areas across publisher activity
• Contributing to daily, weekly, and monthly reporting with clear updates and escalation where needed
• Supporting outreach to new, warm, and dormant publishers using agreed scripts and playbooks
• Assisting with onboarding new partners, campaign launches, and early-stage activation
• Maintaining clean and accurate partner data across internal systems, dashboards, and trackers
• Supporting campaign setup, tracking checks, operational QA, and issue resolution where required
• Collaborating closely with Affiliate, Marketing, Creative, Paid Media, and Data teams to support launches, testing, and optimisation initiatives
• Contributing to team discussions around prioritisation, growth opportunities, and strategic initiatives

Graduate Commercial Insights Analyst

Customer Service – Operations Manager

Head of Data Engineering, Machine Learning

Financial Analyst

Graduate Data Engineer

Management Accountant

Financial Analyst

Technical CRM Executive

Junior Commercial Insights Analyst

Commercial Insights Analyst

Affiliate Account Executive