CRM Operations Lead – Martech Enablement
Welltech
CloudETLSQL
Bilingual Customer Success Business Consultant
Quantum Metric
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality.
- Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting.
- Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing.
- Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value.
- Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy.
- Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices.
- Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership.
Requirements
- be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages.
- 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact.
- Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges.
- Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus.
- Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level.
- Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants.
- Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities.
- Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices.
- The role requires working hours that align with the EMEA Central European Time zone to effectively collaborate with core teams and stakeholders.
Benefits
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- FSA, DCFSA, and HSA accounts
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
- Healthy Rewards – Discount Programs
- Discounts on Pet Insurance
- 401k (with employer match) and Options / Equity
- 13 company holidays
- Unlimited Paid Time Off
- Sick leave
- Parental/Adoption Leave
- One-time stipend for work-at-home employees
- Monthly business expense stipend
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- MacBook and awesome swag delivered to your door
- Encouraging and collaborative culture
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital analyticsdigital product managementdata-driven recommendationsquantitative datasetsmonitoring solutionsuse case-based trainingcustomer engagementproblem solvingdigital optimizationbusiness impact
Soft skills
fluent in English and Spanishconsulting skillsadvisory skillsverbal communicationwritten communicationpresentation skillstime managementprioritizationproactiveteam collaboration
