Customer Success Manager, Safety/Pharmacovigilance
Veeva Systems
Customer Success Manager - Safety/Pharmacovigilance
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
SeniorLead
About the role
- Support 4-6 large, global pharmacovigilance customers post-implementation with Veeva Safety applications
- Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
- Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional value opportunities
- Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
- Facilitate cross-customer connections for collaboration opportunities and industry learning
- Provide strategic guidance to customers on best practices for Veeva Safety, helping them streamline their processes and achieve their business goals
- Serve as the liaison between Veeva and key customer stakeholders, triaging escalations and highlighting value through proactive engagement
Requirements
- Based in Europe (UK, Spain, or Germany)
- 7+ years working in life sciences, software, or consulting
- Strong knowledge of drug safety and pharmacovigilance processes and regulations
- Customer-facing consulting experience
- Managed relationships with executive stakeholders
- Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges
- Ability to travel up to 25%
- Qualified candidates must be legally authorized to be employed in the EU; Veeva does not anticipate providing visa sponsorship (eg H-1B or TN)
- Nice to have: Life science, computer science, or related business degree
- Nice to have: Experience with Veeva applications
- Nice to have: Experience working with large global pharmaceutical companies
Benefits
- Work Remotely
- Veeva Giving. Financial contributions for the societal causes you’re passionate about
- Health & wellness programs
- Work Anywhere flexibility to work from home or in the office
- Equal opportunity and inclusion initiatives
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Veeva Safetydrug safetypharmacovigilance processespharmacovigilance regulationsconsultingcustomer relationship managementstrategic guidanceprocess optimizationproblem-solving
Soft skills
customer-facingtrusted advisorproactive approachcollaborationcommunicationleadershiprelationship management
