Customer Success Manager, CDMS
Veeva Systems
CloudVault
Customer Success Manager
Confluent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudTableau
About the role
- Own the ultimate success of our Enterprise customers in your territory, ensuring they realise the full value of the Confluent platform.
- Own the consumption planning, use case mapping, IP adoption, and business value realisation of your customers.
- Actively contribute to the Account Strategy set by the Account Director and Account Team you’ll be a part of aligned to the set business goals and objectives.
- Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention.
- Identify and collaborate with the sales team regarding expansion, up-sell, and additional service/support opportunities within accounts.
- Coordinate the engagement of other Confluent resources (e.g. Customer Operations, Sales, etc.) to ensure ongoing customer success.
- Promote the use of Confluent features and technology, Communicating ROI throughout the customer lifecycle to stakeholders of all levels
- Maintain relationships with key users and decision makers at assigned customers, keeping them connected to value being added by our products.
- Champion and advocate for Enterprise customer requirements within Confluent.
- Proactively identify issues/risks and escalate internally for prompt resolution.
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
Requirements
- You have experience in a Customer Success capacity with a track record of increasing customer satisfaction, adoption, and retention.
- Comfortable working with Enterprise organisations.
- You are data driven in your decisions and assume full ownership and accountability for your work.
- You are a team player who can navigate complex stakeholder dynamics and ensure that the optimal business outcomes are achieved through the engaged resources.
- You are a great and thoughtful communicator and listener.
- Salesforce and Tableau user fluency.
- You'll have the ability to articulate, educate and advise the business value to businesses of all sizes
- You have prior experience working in German, in the DACH market
- You have prior experience or willingness to learn with data streaming or cloud software technologies.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successdata streamingcloud software technologiescustomer satisfactionadoptionretentionuse case mappingconsumption planningbusiness value realization
Soft skills
communicationlisteningteam playerstakeholder managementproblem-solvingaccountabilityownershipadvocacyrelationship management