Customer Success Manager

• Support 3-4 large, global customers post-implementation with Veeva Vault CDMS applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer roadmaps
• Facilitate cross-customer connections for collaboration opportunities and industry learning

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