Customer Success Manager, CDMS
Veeva Systems
CloudVault
Customer Success Manager, CDMS
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudVault
About the role
- Support 3-4 large, global customers post-implementation with Veeva Vault CDMS applications
- Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
- Serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement
- Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional value opportunities
- Provide strategic guidance to optimize consumption of Veeva product releases and customer roadmaps
- Facilitate cross-customer connections for collaboration opportunities and industry learning
Requirements
- Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
- Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership
- Focus on cross-functional collaboration to meet customers where they are and address their unique needs and challenges
- Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences
- Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer’s perspective
- EDC knowledge
- 7+ years of experience in a Life Sciences environment (consultative role, functional analyst/lead) OR 3+ years of experience using Veeva products
- Ability to travel up to 25% for onsite customer meetings and Veeva events, as needed
- Remote role and western EU based (candidate should be based in western Europe)
- Nice to have: CDMS experience within a Life Sciences, CMO, or CRO company; SaaS/Cloud experience in the management of CDMS systems; Life Science, computer science, or related Business degree
Benefits
- Allocations for continuous learning and development
- Health and wellness programs
- Work Anywhere: flexibility to work from home or in the office
- Equal opportunity employer and commitment to inclusion
- Assistance or accommodation for disability during application (talent_accommodations@veeva.com)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EDC knowledgeCDMS experienceSaaS experienceCloud experienceVeeva productsData interpretationPresentation skillsAnalytical skillsTechnical solutions administrationCustomer roadmap optimization
Soft skills
Engaging communicationRelationship buildingCross-functional collaborationEmpathyCuriosityTrust fosteringProactive engagementStrategic guidanceProblem-solvingCustomer advocacy
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