Quantanite

Full-stack Engineer

• Solve complex customer issues independently and be a go-to resource for other team members
• Perform hands-on problem solving with drivers and site hosts to re-enforce the PowerFlex brand of robust and scalable EV charging
• Establish new and review existing processes within the support team to improve efficiencies and provide standardization of quality assurance of our services.
• Analyze field issues to provide insights on product quality and process improvement
• Analyze customer issues, value of the internal solutions and processes to provide metrics on product quality.
• Occasionally Provide support by answering driver phone calls, emails, and customer inquiries

Support Software Engineer

Customer Support

• Handle inbound customer communications in Polish across voice and digital channels with professionalism and empathy.
• Investigate and resolve customer issues effectively or escalate when necessary.
• Maintain up-to-date knowledge of client products, services, and internal support tools.
• Log all customer interactions in CRM tools with attention to detail and completeness.
• Ensure timely and satisfactory closure of customer queries through proactive follow-ups.
• Relay customer insights to internal teams to help improve processes and service quality.
• Adhere to client and company policies, including data protection and service quality standards.

Customer Service Associate – Polish Speaking

Sales Development Rep

• Proactively identify and research prospective clients using multiple sourcing channels (cold calling, email, LinkedIn, referrals, and sales tools).
• Execute outbound prospecting campaigns to generate qualified sales leads and book meetings for the sales team.
• Engage prospects professionally to understand their needs, challenges, and buying intent.
• Qualify leads against agreed criteria before passing opportunities to the appropriate sales stakeholders.
• Maintain consistent follow-up to nurture leads and maximise conversion opportunities.
• Accurately log all prospect interactions, activities, and outcomes in the CRM system.
• Maintain up-to-date and high-quality pipeline data to support reporting and forecasting.
• Utilise approved sales tools and platforms (e.g., CRM, LinkedIn, email automation tools) effectively and compliantly.
• Work closely with Sales, Marketing, and Operations teams to align messaging and targeting.
• Participate in sales meetings, coaching sessions, and performance reviews.
• Actively seek feedback and continuously refine outreach techniques and messaging.
• Stay informed on Quantanite’s service offerings, value propositions, and target markets.

Support Software Engineer

Customer Service Associate – Polish Speaking

Sales Development Representative