Quality Bicycle Products

Marketing

• Build, manage, and optimize Klaviyo email campaigns, automation flows, and assets (emails, forms, landing pages, surveys).
• Develop and execute multi-channel retention and remarketing campaigns that integrate email, SMS, and paid remarketing audiences (e.g., Meta and Google).
• Collaborate with digital advertising partners to align remarketing lists and messaging across channels for consistent customer experiences.
• Plan, execute, and monitor general marketing campaigns, including seasonal promotions, brand campaigns, and product launches.
• Develop personalized campaigns leveraging segmentation based on behaviors, preferences, purchase history, and engagement.
• Create and maintain abandoned cart, checkout, win-back, post-purchase, and product recommendation flows.
• Ensure campaigns are accurate, on-brand, and compliant with all applicable regulations and best practices (e.g., CAN-SPAM, GDPR, WCAG).
• Manage the email marketing calendar to ensure consistent communication with DTC customers.
• Lead A/B testing and other experimentation to optimize open rates, click-through rates, conversions, and revenue.
• Analyze campaign performance and translate insights into actionable improvements.
• Collaborate with creative teams to develop compelling, on-brand content that resonates with DTC audiences.
• Develop retention-focused strategies, including lifecycle marketing, loyalty initiatives, and personalized product recommendations to increase customer lifetime value (LTV).

D2C Email & Retention Marketing Specialist

Operations

• Fixing complicated order and system problems – working to find root cause
• Building & processing customer orders
• Resolve shipping and logistics issues
• Communicate system changes, updates and operational best practices
• Managing the entire pre-book order lifecycle, from entry through fulfillment
• Supporting Domestic Sales Team with allocation of product, managing day-to-day program operations and requests
• Supporting International Sales Team with facilitating shipping requests, managing daily order fulfillment
• Assisting National Sales Team with processing special order requests and understanding unique business needs
• Supporting all day-to-day functions of SSO Team including issue resolution and customer data updates

Sales and Service Operations

Manager

• Lead the Distribution Center Systems team within our Technology Department.
• Oversee the development, implementation, and optimization of warehouse management systems (WMS) and related applications.
• Collaborate with IT, business stakeholders, and distribution center leadership to maximize supply chain efficiency and customer satisfaction.
• Direct and mentor the WMS team, fostering a culture of accountability, growth, and high performance.
• Lead the design, implementation, and support of WMS and supporting systems (shipping, material handling, cartonization, robotics).

Warehouse Management Application Manager

Copywriter

• The Copywriter II supports Quality Bicycle Products (Q), our owned brands, and select exclusive brands by independently authoring high-quality written and verbal content and contributing meaningfully to creative concept development.
• Fully proficient in their craft, they apply strong editorial judgment, adapt seamlessly across brand voices, and help elevate the quality and consistency of work across projects.
• The Copywriter II also contributes to improving creative processes and supports the growth of the team through collaboration and feedback.
• Scope of work may include, but is not limited to: advertising, brand and product info and development, blog content, editorial, packaging, press releases, proofreading, social content, video scripts, corporate communications, speech writing, and more.
• This individual will be responsible for projects that are small to large size and may be included in some strategic planning.
• Concept and create emotionally compelling and grammatically correct long-form narrative communication.
• Concept and create short form headlines, tag lines, and calls to action that influence, engage, inspire and inform.
• Understand the product and audience deeply, apply insights to shape messaging, and identify gaps or opportunities that improve clarity and effectiveness.
• Be a strong, valuable partner during the creative concepting process for copy, video and visuals.
• Help lead discussions regarding brand positioning and development, and provide value in those discussions.
• Effectively present with persuasion and enthusiasm to sell ideas.
• Proactively identify challenges and develop creative solutions that improve outcomes, workflows, or creative effectiveness.
• Be a trusted advisor to others in the area of copywriting, including marketing, creative staff and other internal customers.
• Use AI as a supportive tool—not a source of finished copy—with strong editorial judgment, modeling responsible use, protecting privacy and confidential inputs, and ensuring all work is human-led, accurate, and aligned with brand standards.
• Support and mentor Copywriter 1 team member(s) through feedback, example, and collaboration to strengthen craft and consistency.

Copywriter II

• Design lifecycle journeys and remarketing ecosystem for customer retention.
• Manage email and retention marketing for direct-to-consumer channels.
• Optimize automated campaigns, remarketing flows, and personalized customer journeys.
• Collaborate with design, copy, and marketing teams for cohesive brand messaging.
• Analyze campaign performance and translate insights into actionable improvements.
• Monitor key metrics and provide actionable insights to marketing leadership.

D2C Email & Retention Marketing Specialist

Sales and Service Operations

Warehouse Management Application Manager

Copywriter II

DTC Email & Retention Marketing Specialist