Sales and Service Operations
Quality Bicycle Products
full-time
Posted on:
Location Type: Hybrid
Location: Bloomington • Minnesota • United States
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Salary
💰 $22 - $31 per hour
About the role
- Fixing complicated order and system problems – working to find root cause
- Building & processing customer orders
- Resolve shipping and logistics issues
- Communicate system changes, updates and operational best practices
- Managing the entire pre-book order lifecycle, from entry through fulfillment
- Supporting Domestic Sales Team with allocation of product, managing day-to-day program operations and requests
- Supporting International Sales Team with facilitating shipping requests, managing daily order fulfillment
- Assisting National Sales Team with processing special order requests and understanding unique business needs
- Supporting all day-to-day functions of SSO Team including issue resolution and customer data updates
Requirements
- Excellent relationship building skills supplemented by self-awareness and continuous self-improvement.
- Work effectively under pressure
- Strong organization and attention to detail
- Willingness to take initiative and work effectively without close supervision, while maintaining team mentality
- Adaptable and flexible
- Problem solver
- Ability to communicate effectively verbally and in written format to people with English as an additional language
- Familiarity with QBP core systems: SAP, QBP.com, CRM, preferred
- Microsoft Excel Intermediate level or better
- Spanish or French language proficiency
Benefits
- product discounts
- commuting incentives
- fitness and wellness programs
- flexible schedules
- weekly massages
- ability to bring your dog to work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processinglogistics managementproblem solvingcustomer data updatesorder fulfillmentrelationship buildingattention to detailinitiativecommunication
Soft Skills
self-awarenesscontinuous self-improvementwork under pressureorganizationadaptabilityflexibilityteam mentality