Customer Support Operator, Portuguese and English Speaker
Quadcode SaaS
Customer Support Operator, Portuguese and English
Quadcode SaaS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer customer inquiries via live chats and emails (no calls)
- Provide accurate information about the company's products
- Resolve cases in a timely and professional manner
- Achieve quality and productivity targets set by the manager
- Perform other ad hoc tasks assigned by the manager
- Work on a 2/2 rotation covering day and night shifts (GMT+3)
Requirements
- Fluency in Portuguese and English languages both written and verbal
- Previous experience in a similar position would be an advantage
- Customer-focused personality
- Great communication and analytical skills
- Ability to work 2/2 rotation and alternating day/night shifts (10:00–22:00 or 22:00–10:00 GMT+3)
Benefits
- Remote work model
- Competitive remuneration
- Friendly, enjoyable and positive environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-focusedcommunication skillsanalytical skillstimelinessprofessionalism
