About the role
- Provide customer service support in German (with English as a secondary language)
- Handle inquiries via phone, email, and chat in a professional and empathetic manner
- Ensure excellent customer satisfaction for one of the worlds top car brands
Requirements
- Fluency in German (C1/C2 level)
- Good command of English (B2 level or higher)
- Availability to work on a rotative 24/7 schedule (Monday to Sunday) with 2 rotating days off
- Living in Portugal or willing to relocate (relocation support available)
- 100% remote position (from anywhere in Portugal)
- Training and ongoing support
- A multicultural and supportive team environment
- Relocation support if moving from abroad
- 80 bonus (11 months)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fluency in Germancommand of English
Soft skills
customer serviceprofessionalismempathycustomer satisfaction