Senior Risk Investigator – Ongoing Due Diligence
Mercury
KYC Support Specialist
Pleo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Junior
About the role
- Act as a crucial link between onboarding team, internal stakeholders, and customers for KYC matters
- Handle customer and colleague queries via email and chat, ensuring timely, effective, and high-quality resolutions
- Manage queries including company information updates, account transfers, admin changes, ODD deadline extensions, wallet blocks, onboarding, screening, and bankruptcy processes
- Demonstrate best practices in every interaction and set a high standard across touchpoints
- Support the team during peak periods to ensure delivery against service level agreements
- Perform ongoing screening of existing business and individual customers and payments to ensure compliance and vigilance
- Collaborate within a small team (team of three) and help shape processes and improvements
Requirements
- 1–2 years of proven experience in customer support, ideally within FinTech
- Hands-on exposure to KYC/Compliance requirements, including screening, requests for information, and internal risk assessments
- Knowledge of KYC regulations and industry best practices
- Relevant qualifications or certifications in customer service or KYC are a plus
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Ability to submit application and work in English
Benefits
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us - catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly with your salary in other markets 🍜
- Private health insurance
- 25 days of holiday + your public holidays
- Remote working options
- Option to purchase 5 additional days of holiday through a salary sacrifice
- Access to MyndUp mental health and wellbeing support ❤️🩹
- Paid parental leave 👶
- Support to set up the best remote setup possible
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KYCcompliancescreeningcustomer supportrisk assessments
Soft skills
communicationinterpersonal skillsorganisational skillsmultitaskingproblem-solving
Certifications
customer service certificationKYC certification
