Fraud and Payments Analyst
Rhino Entertainment
Senior Risk Investigator – Ongoing Due Diligence
Mercury
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York, Oregon
Visit company websiteSalary
💰 $85,500 - $118,800 per year
Job Level
Senior
About the role
- Oversee Business Process Outsourcing (BPO) activities, ensuring adherence to established procedures and standards
- Enhance existing queues to be BPO ready and develop new KYC/EDD controls to support new product launches
- Collaborate with cross-functional teams to improve Mercury's KYC program by implementing automation, customer risk ratings, and 3rd party verification software
- Report directly to the ODD Manager and be supported by the Risk team
- Contribute to the development of Quality Control (QC) and Quality Assurance (QA) processes for existing and new controls
- Draft and refine desktop procedures for various KYC/EDD controls
- Create metric dashboards to monitor control performance and remediation status
- Assist in KYC Refresh of current Client population as needed
- Conduct KYC/EDD reviews of new and existing clients
- Handle Respond for Information (RFI) requests from wire partners on organizations and transactions
- Review and adjudicate sanctions, PEP, and Adverse Media alerts to minimize sanctions exposure and reputational risk
- Identify opportunities to reduce unnecessary volumes through false positive rule proposals
Requirements
- 3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions
- 2+ years of experience building programs or processes
- Strong understanding of Financial Services (or any other highly regulated) environments
- Experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
- Experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
- Highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
- Accountable for accuracy of information gathered while maintaining quality control standards
- Problem solving skills and process improvement mindset
- Curiosity about the US banking system, startups, and ecommerce companies
