Customer Support Advocate – Technical

Procurify

full-time

Posted on: 9/11/2025

Origin: • 🇨🇦 Canada

✨ AI Apply

💰 CA$61,500 - CA$77,000 per year

JuniorMid-Level

About the role

Support all inbound technical questions and best practices through chat, email, and video calls
Follow through with each and every customer from problem to solution—own issues end-to-end
Be a customer advocate and pass product feedback to product and engineering teams
Identify, reproduce, and document bugs for the development team
Become an expert with all of Procurify’s features and functionality, including integrations
Contribute to and write Knowledge Base articles; champion self-serve resources
Handle escalations and act as an expert on more advanced technical issues
Work cross-functionally to drive better user experience and improve operational efficiency
Take on project work outside of support tickets to build better internal and external user experiences
Build relationships internally and externally while contributing to larger strategic objectives

2-3 years of experience in a customer-facing role providing services and consulting on a variety of technical matters, preferably in a SaaS environment
Confidence troubleshooting both web and mobile software applications
Integration experience with NetSuite, QuickBooks Online, and Microsoft is a plus
Experience with card management, KYC processes, fraud prevention, and third-party global financial platforms (e.g., AirWallex) is a plus
Exceptional communicator with ability to make complex concepts easy to understand
Naturally curious and driven to explore new things
Demonstrable passion for advocating for customer needs to other internal teams
High level of emotional intelligence with ability to resolve conflict and de-escalate escalations
Must be authorized to work in Canada (position is remote within Canada only)
For customer-facing roles, maintain an up-to-date LinkedIn profile upon joining