Customer Support Specialist
LatamCent
Job Level
Junior
About the role
- Manage accounts payable requests through a ticketing system (banking updates, tax docs, payout confirmations, invoices).
- Review account signups and documentation (KYC/AML, W9s, bank/utility statements).
- Audit accounts regularly to ensure proper KYB/KYC.
- Monitor accounts for fraudulent or compromising trends and compliance.
- Support payout batch reviews, payment resends, and special payment requests.
- Collaborate with Accounting, Creator Relations, and Marketing on payments, promotions, and compliance needs.
- Facilitate accurate and timely payments to creators, studios, and affiliate partners and safeguard against fraud while supporting internal and external partners.
Requirements
- 1–3 years in accounts payable, payments, compliance or related role.
- Knowledge of KYC/AML and tax documentation.
- Strong attention to detail and ability to manage multiple priorities.
- Clear communicator with cross-team collaboration skills.
- Excellent written and verbal communication skills.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work independently and collaboratively in a fast-paced environment.
