Customer Support Specialist
bullpen talent
Customer Experience Specialist
AnyRoad
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to customer inquiries/escalations through live chat and email
- Troubleshoot issues across bookings, payments, integrations, and platform features
- Process requests from all clients in a timely manner, communicating quickly and accurately
- Document cases, identify patterns, and escalate thoughtfully when needed
- Turn challenges into opportunities, ensuring even the toughest interactions end with positivity
- Be an advocate and the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset
- Collaborate using tools like CRM (Salesforce), Slack and Intercom
- Partner with product, engineering, and operations on recurring issues and process improvements
Requirements
- 2+ years of experience in a customer support environment, ideally with a software or ecommerce product
- Strong written and spoken English communication skills
- Exceptional people skills with customer support experience
- Ability to work independently and in a team environment
- Calm, empathetic communication even under pressure
- Excellent organization and time management skills
- Strong technical aptitude and the ability to learn new tools quickly
- Experience working with Google Suite and a Helpdesk system such as Zendesk, Intercom
- Ability to manage multiple priorities with strong attention to detail
- A proactive mindset, curiosity, and a drive to learn
- Knowledge of Portuguese is a plus
Benefits
- Competitive salary aligned with experience and local market rates
- Hybrid & remote work environments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttroubleshootingtechnical aptitudetime managementattention to detail
Soft skills
communicationempathyorganizationproactivitycuriosityteamworkindependencepositivitycustomer-centric mindsetpeople skills
