AnyRoad

Customer Support

• Respond to customer inquiries/escalations through live chat and email
• Troubleshoot issues across bookings, payments, integrations, and platform features
• Process requests from all clients in a timely manner, communicating quickly and accurately
• Document cases, identify patterns, and escalate thoughtfully when needed
• Turn challenges into opportunities, ensuring even the toughest interactions end with positivity
• Be an advocate and the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset
• Collaborate using tools like CRM (Salesforce), Slack and Intercom
• Partner with product, engineering, and operations on recurring issues and process improvements

Customer Experience Specialist