Merchant Support Specialist
Nuvei
Customer Experience Specialist – Loyalty
Nuvei
full-time
Posted on:
Location Type: Hybrid
Location: Bogotá • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide world-class customer service and support to all customers;
- Handle inbound and outbound calls, emails, customer feedback escalations, and all other assigned tasks in a timely and professional manner, and to the required quality;
- Perform root-cause analysis to identify and resolve issues in order to avoid negative outcomes;
- Work with other departments to ensure that customer issues are resolved in a timely manner and to the customer’s satisfaction;
- Take preventative action on all cases to help minimize the number of times customers must call in for assistance;
- Conduct routine outbound follow-up with customers that have unresolved issues or are otherwise dissatisfied in order to proactively address customers’ concerns and prevent future attrition;
- Thoroughly document and record key learnings around customer issues, communicate issues internally and provide reporting to management as needed.
Requirements
- Experience in customer service, retention, or sales;
- Excellent communication skills to effectively interact by phone and email;
- Effective note-taking and documentation skills;
- Strong analytical skills and ability to understand billing, contractual, and/or technical issues;
- Aptitude for building rapport and trust among others quickly;
- Motivation in working in a challenging, fast-paced environment;
- Excellent organization and time-management skills;
- Outstanding work ethic and attendance.
Benefits
- Nuvei offers a wide variety of benefits which include:
- - Medical Insurance
- - Paid Vacation Time, Paid Sick Time.
- - Virtual yoga and meditation classes, as well as other opportunities to get involved in community outreach and employee engagement initiatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunication skillsnote-takingdocumentation skillsanalytical skillsrapport buildingmotivationorganization skillstime-management skillswork ethic