Enterprise Support Specialist – Payments Support
Nuvei
Swift
Merchant Support Specialist
Nuvei
full-time
Posted on:
Location Type: Hybrid
Location: Bogotá • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer inbound customer service and technical support calls from our merchants.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of merchant requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.
Requirements
- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- High school diploma or equivalent
- Fluent in English
Benefits
- Medical insurance
- Paid Vacation Time, Paid Sick Time.
- Hybrid working environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicetechnical supportprofessionalismtactproblem-solvingteamworkhigh-quality workprocess improvementaccountabilityprofessional skill development
Certifications
high school diplomaequivalent