Procurify

IT Support

• Support all inbound technical questions and best practices through chat, email, and video calls
• Follow through with each and every customer from problem to solution—own issues end-to-end
• Be a customer advocate and pass product feedback to product and engineering teams
• Identify, reproduce, and document bugs for the development team
• Become an expert with all of Procurify’s features and functionality, including integrations
• Contribute to and write Knowledge Base articles; champion self-serve resources
• Handle escalations and act as an expert on more advanced technical issues
• Work cross-functionally to drive better user experience and improve operational efficiency
• Take on project work outside of support tickets to build better internal and external user experiences
• Build relationships internally and externally while contributing to larger strategic objectives

Customer Support Advocate – Technical