Senior Analyst, Know Your Client Operations
Citi
Fraud and Payments Analyst
Rhino Entertainment
full-time
Posted on:
Origin: • 🇲🇰 North Macedonia
Visit company websiteJob Level
Junior
About the role
- Protect player integrity by monitoring player activity, preventing fraud, managing payment flows, and ensuring compliance
- Review KYC and EDD documents, monitor customer activity, and assess risk profiles to ensure compliance with internal and external requirements
- Identify, investigate, and escalate suspicious activity from fraud tools, customer service, or payment monitoring systems
- Process withdrawals, monitor deposits across PSPs, and liaise with providers to trace missing transactions and resolve payment issues
- Perform risk assessments on new and existing users, monitor transaction patterns for anomalies, and escalate cases with potential AML concerns
- Manage customer accounts impacted by fraud or risk controls, maintaining accurate records of actions taken and case outcomes
- Assist the Operations Team Lead with complex investigations and audits, and support Customer Support teams with live queries related to fraud and payments
- Monitor fraud trends and threats, maintain detailed incident logs, and recommend improvements to strengthen fraud prevention systems
Requirements
- 1+ years’ experience in fraud, risk, or payments operations, ideally in gaming or online consumer businesses
- Knowledge of KYC/EDD processes, fraud detection systems, and transaction monitoring tools
- Familiarity with PSPs and managing multi-provider payment flows
- Strong analytical mindset with attention to detail and a problem-solving approach
- Understanding of AML and fraud risk in regulated environments
- Excellent English communication skills, written and verbal
- Comfortable working in a fast-paced, start-up setting
- Experience with sweepstakes, social casinos, or iGaming (a plus)
- Flexibility to work non-standard hours if operational needs require
