Qnity

Consultant

• Own and drive a portfolio of productivity initiatives spanning capacity release, cost reduction, yield improvement, throughput, and working capital.
• Manage multiple projects and programs simultaneously, coordinating cross-functional teams and resources.
• Partner with site and functional leaders to identify productivity opportunities, quantify benefits, and build credible business cases.
• Lead end-to-end process assessments, mapping, and redesign using Lean, Six Sigma, Kaizen, and Agile methodologies.
• Apply and reinforce the Operational Excellence framework as the operating system for delivering productivity.
• Build strong relationships with senior leaders, middle management, and front-line employees.
• Partner with site leadership to design and implement change management, communication, and training plans that lock in productivity gains.
• Collect, analyze, and interpret complex data sets to size opportunities, monitor performance, and measure project impact.

Senior Consultant, Continuous Improvement

Customer Support

• Manage customer orders through Customer Service work processes and systems
• Handle all types of customer orders, including indent orders and services invoicing requests
• Supports customers with coordination of returns when required, following Qnity’s Return Policies
• Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
• Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence
• Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions
• Weekly participation in meetings with the Supply Chain team to analyze possible material delays
• Identify and deliver value added services
• Proactively provide differentiated services to our customers by thorough understanding of our service offerings
• Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution
• Support commercial strategies with Qnity customers across multiple businesses
• Provide backup coverage as necessary
• Responsible for establishing and maintaining relationships with the customers
• Respond to sales team inquiries as: prices, stock, latest sales, etc.

Customer Service Representative, Semiconductor

Account Manager

• Leverage semiconductor metallization and/or printed circuit board metallization experience to work directly with customers to identify material needs and requirements
• Deliver financial results (revenue, margin, YoY growth) to grow 1-3 assigned top Key Accounts
• Develop, update, and execute territory Strategic Plan and Strategic Key Account Plans
• Build customer relationships to deepen engagement across all key roles/functions
• Capture and document Key Account Technical Roadmaps, CTQ requirements, and opportunity window timing
• Hunt, develop, open, and engage new opportunities
• Drive internal actions to ensure strong ongoing engagements throughout the material selection process
• Regularly review customer consumption and inventory levels to effectively manage the business

• Develop and execute account strategies for key customers
• Understand customer needs and translate them into opportunities
• Manage relationships at all management levels
• Drive sales forecasts and support business growth
• Monitor market changes and competitive dynamics
• Act as primary commercial account owner

• Identification and meeting the needs of current and prospective customers by promoting and selling products to increase and defend market share
• Providing consultative, interactive and integrated Sales and technical solutions to the customers
• Creating, developing and maintaining strong and effective customer relationships
• Elaborating strategic account plans by using extensive knowledge of customer’s total needs and Qnity product offerings, sharing with key stakeholders, participating in regular account team meetings to measure progress towards set goals and promote long term value creation
• Producing appropriate sales forecasts and sharing business and industry intelligence with Qnity counterparts (Marketing, R&D, Quality, Supply Chain, etc.) that may impact short & med-term demand
• Achieving sales goals and objectives in assigned territory/customers as derived by business strategies and marketing plans to drive profitable growth
• Working intensively with Salesforce.com
• Responsible to coordinate and lead regular communications and interactions with the customer

Lead Account Manager

Product Manager

• Build and Develop a High-Performing Product Management Team
• Leadership for product management function includes performance management of 7 product managers and members of Litho leadership team.
• Recruit, onboard, and retain a high-performing team of Product Managers; own the talent pipeline for the function.
• Conduct structured performance reviews and provide differentiated coaching, and ongoing development against role-specific objectives
• Create a team culture of accountability, intellectual rigor, and customer-centricity, where Product Managers are expected to elevate issues with data-driven insights and actionable solutions.
• Partner with the Litho VP/GM to develop the BU’s short- and long-term strategy by identifying market trends, customer needs, competitive dynamics, portfolio opportunities, and strategic investment priorities.
• Translate strategy into execution by driving annual and multi-year business plans, setting key priorities, and aligning cross-functional stakeholders on initiatives, resources, and performance targets.
• Monitor business performance and market dynamics to identify risks and opportunities, recommend strategic adjustments, and support the BU leadership team in decision-making and long-term value creation.
• Own gross margin & volume targets for Litho product lines on a 12-month rolling basis.
• Manage profit analysis and lead cross-functional teams to deliver portfolio profitability improvement.
• Lead the monthly business planning process for Litho including monthly portfolio health reviews: identify margin erosion, volume shortfalls, and at-risk accounts; escalate with recovery plans.
• Manage the entire portfolio and lifecycle strategy including portfolio optimization, rationalization, and pricing direction.
• Drive portfolio optimization programs by looking across the business for opportunities for improvements in profitability and efficiency.
• Engage with cross functionally to implement these improvements.
• Own new product launch execution and commercialization governance, from late-stage development through launch and post-launch review, ensuring readiness, adoption, and delivery against Year 1 targets.
• Align supply chain and asset utilization with market opportunities
• Provide and validate product-line forecasts (revenue, volume, market share) to support: Demand and supply planning; Asset utilization; Manufacturing footprint optimization; Resource/investment decisions impacting supply, working capital, and CAPEX
• Manage innovation pipeline and opportunity demand system for Litho business in coordination with corporate systems
• Manage KPIs for Litho business in coordination with demand team to drive asset planning and raw material planning
• Ensure manufacturing sites have sufficient capacity and capability to meet short- and mid-term customer needs (volume and product mix)
• Ensure quality priorities align with product strategy, including BCP and second-source considerations.

Senior Consultant, Continuous Improvement

Customer Service Representative, Semiconductor

Account Manager

Account Manager

Lead Account Manager

Director of Product Management – Lithography