Administrative Assistant

Qnity

Administrative Assistant role at Qnity supporting Customer Service team. Focused on reporting, process coordination, and administrative operations.

Posted 6/13/2026full-timeChesterfield • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Prepare, manage, and maintain regular customer service reports (daily, weekly, monthly)
Analyze performance metrics and identify trends to support decision-making
Develop and maintain Excel dashboards, utilizing advanced formulas (e.g., VLOOKUP, Pivot Tables, IF statements)
Ensure data accuracy and consistency across multiple systems
Support the Customer Service team with administrative tasks, including documentation, scheduling, and coordination
Track service KPIs and highlight performance gaps or improvement opportunities
Assist with process improvements and workflow optimization
Collaborate with team members and stakeholders to gather reporting requirements
Maintain organized records, files, and documentation in line with company standards

Requirements

What you’ll need

Proven experience in an administrative or support role within a customer service environment
Strong analytical and problem-solving skills
Advanced Microsoft Excel skills, including formulas, data analysis, and reporting tools
Excellent organizational skills with strong attention to detail
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong communication and interpersonal skills
High level of accuracy and accountability
Ability to work independently as well as collaboratively within a team
Experience working with CRM or reporting tools (preferred)
Familiarity with customer service performance metrics and KPIs (preferred)
Experience in process improvement or operations support (preferred)

Benefits

Comp & perks

Comprehensive pay and benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ExcelVLOOKUPPivot Tablesdata analysisreporting toolsperformance metricsKPI trackingprocess improvementworkflow optimizationadministrative support

Soft Skills

analytical skillsproblem-solving skillsorganizational skillsattention to detailtime managementcommunication skillsinterpersonal skillsaccountabilityindependencecollaboration